In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 63%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 72%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal
Compensation Planning & Forecasting
Time and Attendance
Learning and Development
Workforce Planning
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Payroll
Score 8.0
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Talent Management
Score 7.5
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Benefits Administration
Score 7.1
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Teri C.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Apr 2021
Love the ability to connect with other Customers!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The ability to interact with other customers to find solutions. Sharing ideas w/UKG that they actually take into consideration, implement & shown as a customer idea during each Spring/Fall Release. Ease of contacting & connect with your Exec Relationship Manager, Lead Acct Manager and specific Solutions Consultants. UKG gives you the opportunity to edit labels within the system while working on specific pages. The ability to create platform configured fields and to be able to import data into those fields and report off of them is important and used frequently by our company. The ability to share reports with other customers is great.
What is your favorite aspect of this product?
Customization ability. Reporting assistance from other customers, along with Solution Consultants and the training opportunities found within the Customer Success Portal and during their annual Connections Conference. The collaboration and networking they provide is invaluable.
What do you dislike most about this product?
I wish that they were more consistent with features. For example, keeping user preferences when accessing different areas of the system; sometimes the changes "stick" and sometimes they don't. If a preference is made to one page, make it the same across all pages/areas that use the same format. For example, preferred selection to view 50 records on a search screen should mean that all search screens default to view 50. The ability to allow editing of more workflows during approval process vs. less than a handful at this time which would increase efficiencies for all levels of the company.
What recommendations would you give to someone considering this product?
Ask to speak with a solutions consultant about some of your specific needs. Sales folks will tell you what you want to hear, but not necessarily be able to answer your in depth questions about what the product can do and what may cost extra to implement the type of solution you need. This is true for any vendor you work with.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2021
Good features and usability; custom updates $$$
Likeliness to Recommend
Pros
- Respectful
- Acts with Integrity
- Client Friendly Policies
- Helps Innovate
Cons
- Charges for Enhancements
- Less Effective Service
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Jade C.
- Role: Human Resources
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Easy to use, but needs more customization
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro really cares about their own employees, which is great, because it reflects in the customer service they provide. Employees are generally very happy and really excited to get started helping customers.
What is your favorite aspect of this product?
The Customer Success Portal and availability of vendor support.
What do you dislike most about this product?
I wish more was customizable, especially for compensation plans and performance reviews. Also, there are some issues with purchasing additional modules to fully use delivered modules.
What recommendations would you give to someone considering this product?
Really engage with your ERM when you first enroll; they are great and will always help you!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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