In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 63%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 72%
- Service Experience:
- 71%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal
Position Management
Compensation Planning & Forecasting
Time and Attendance
Learning and Development
Workforce Planning
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Score 8.2
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Workforce Management - Enterprise
Score 8.2
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Talent Management
Score 7.5
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Benefits Administration
Score 7.1
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Candace M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Worth the Price, Lots of Functionality
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Their size helps them to continually offer new features and they use customer feedback to implement the changes most wanted. UKG has fully embraced AI and we are now seeing it in nearly every aspect of the platform.
What is your favorite aspect of this product?
It is a complete HCM and time management tool with lots of variability and flexibility depending on needs.
What do you dislike most about this product?
Service has been the most consistently poor feature of UKG. Various methods have been instituted to help in this regard but so far, they have yet to come up with the best way to keep customers happy.
What recommendations would you give to someone considering this product?
No matter the size of your company, UKG has a system tailor made to help with all aspects of HR. They offer robust solutions and a continually evolving technical platform.
Pros
- Reliable
- Security Protects
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Rashida M.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Easy to use, but pricey
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I like the ERM/ customer service relationships between client/vendor.
What is your favorite aspect of this product?
My favorite aspects of Pro is it's user friendliness, especially on the Pro Mobile app; and the Document Acknowledgment function.
What do you dislike most about this product?
What I dislike most is that we are charged for features that should come with the module. For example, with Doc Manager we had to pay an additional cost for Mass Signature (the ability to send our handbook out company wide and get signatures) and Mass Doc Ingestion (ability to get our docs from ADP into Doc Manager). Then we were told that no one from UKG would do the doc ingestion and that we had to do it ourselves.
What recommendations would you give to someone considering this product?
Be sure to ask if there are extra prices for things you think would be standard. It's like buying a game and needing to buy DLC on day one.
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Caring
Cons
- Charges for Enhancements
- Vendor Friendly Policies
- Less Efficient Service
Please tell us why you think this review should be flagged.
Jeri T.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2024
Improved efficiency, scalable, optimized schedulin
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The transition to UKG Pro WFM has been highly successful, providing BCS with a robust, scalable solution for time tracking, absence management, scheduling, and reporting. UKG Pro offers a great user experience, comprehensive reporting, seamless scalability, elimination of manual processes, therefore saving our organization valuable administrative time and money and improved our payroll accuracy.
What is your favorite aspect of this product?
All aspects of the employee lifecycle are in one system. From recruitment, to onboarding, scheduling, absence management, timekeeping and performance management, we are able to enhance our employee experience.
What do you dislike most about this product?
Challenges with Global support not knowing or understanding that our platform is unified. The name changes from Dimensions to WFM, Pro, etc are confusing.
What recommendations would you give to someone considering this product?
BCS has seen a marked improvement in operational efficiency, cost control, and employee satisfaction. UKG Pro WFM has become an essential tool in managing our workforce, and our organization looks forward to continuing to leverage the system for future growth. Employees and managers have found the platform user-friendly, with a smooth employee self service experience.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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