UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.2 /10
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In Partnership With SelectHub

Software Claimed
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
13% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Altruistic
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

84

Position Management

79

Time and Attendance

77

Workforce Planning

76

Learning and Development

76

Performance Management

76

Talent Acquisition

75

Benefits Administration

75

Talent Management

74

Compensation Management

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of IT Administration

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Ease of Data Integration

74

Vendor Support

73

UKG Pro Reviews

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Optimize your HR processes with UKG Pro"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro is a one-stop HR solution packed with great tools to improve workforce management, including: data analysis, salary management, talent management, benefits administration, recruiting and much more. These tools are unique compared to other HR software in that they offer a comprehensive HR management solution, allowing you to manage your HR needs from one place. In addition, UKG Pro also offers unique features like employee satisfaction tracking, recruitment and selection management.

What is your favorite aspect of this product?

What motivates me the most about UKG Pro is its ability to simplify the HR management process. The software centralizes all key HR functions in one place, allowing us to easily access information and get things done faster and more efficiently. I also like its extensive list of functions. Its intuitive user interface is easy to use.

What do you dislike most about this product?

Tech support isn't always reliable, can be slow to respond, and doesn't always offer the help you need. Additionally, the cost may be prohibitive for some users.

What recommendations would you give to someone considering this product?

I am a Recruitment Consultant and I recommend using and implementing UKG Pro to improve the efficiency of recruitment processes, ease the candidate selection process and reduce costs associated with recruitment. The software offers a variety of tools to help better manage your recruiting processes in a more efficient manner.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deborah H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Features do not meet needs

Likeliness to Recommend

7 /10

What differentiates UKG Pro from other similar products?

SmartTax Integration with Kronos

What is your favorite aspect of this product?

Integration with Kronos Dimensions

What do you dislike most about this product?

Not a whole test environment

What recommendations would you give to someone considering this product?

What integrations do you need?

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Cons

  • Less Efficient Service
  • Inhibits Innovation
  • Slower Product Innovation

Ramiro L.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

It's an all-in-one employment solution

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

All payroll processing is handled by UKG. Our expanding business needs can be met with their help because they are a comprehensive and reliable system. Their customer service is quick to respond to our inquiries and provide helpful solutions.

What is your favorite aspect of this product?

The fact that I can use UKG Pro whenever I want to and that its community is so full of helpful resources is its best feature. The community even provides detailed instructions on how to set up a particular procedure. I enjoy that if I have any trouble locating a service or am unsure of how to proceed within the neighborhood, I can always give the office a call and someone will help me out.

What do you dislike most about this product?

It can feel like an eternity until your case is addressed or even someone responds to you due to the case logging system. It would be helpful if the auto-reply email included included the case subject and not simply the case number.

What recommendations would you give to someone considering this product?

UKG Pro has solved a lot of issues for me, such as getting rid of manual checks, making it easy to make new time and pay codes, and facilitating payments.

Pros

  • Efficient Service
  • Saves Time
  • Helps Innovate
  • Performance Enhancing

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