UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.2 /10
CX Score
8.1 /10
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In Partnership With SelectHub

Software Claimed
UKG Pro
8.2 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
75%
Negotiation and Contract:
63%
Conflict Resolution:
76%
Strategy & Innovation:
72%
Service Experience:
71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

83

Scheduling

82

Position Management

79

Self-Service Applicant Portal​

79

Compensation Planning & Forecasting

78

Time and Attendance

78

Workforce Planning

77

Learning and Development

77

Leave Management

76

Performance Management

76

Vendor Capability Ratings

Average 76

Availability and Quality of Training

79

Business Value Created

79

Breadth of Features

79

Quality of Features

78

Usability and Intuitiveness

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

74

Ease of Implementation

74

Ease of Customization

74

Ease of Data Integration

73

Vendor Support

71

UKG Pro Reviews

Jessica B.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use and great features!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Great customer service, a community that users can access to speak with others using the product to get ideas to help improve processes, and a system that helps make daily, monthly, and yearly tasks a lot easier to complete.

What is your favorite aspect of this product?

The time it saves on completing everyday HR tasks.

What do you dislike most about this product?

We wish that the Time system that we are using has more capabilities.

What recommendations would you give to someone considering this product?

Talk with others using the platform and ask questions. UKG usually has the solution to the needs of those looking for a new HRIS.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time
  • Role: Human Resources
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Easy to use, feature are slow to come.

Likeliness to Recommend

8 /10

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Akash G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

It's simply an outstanding product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Easy to use and business friendly

What is your favorite aspect of this product?

Talent acquisition and payroll management

What do you dislike most about this product?

Everything is fine

What recommendations would you give to someone considering this product?

It's a fantastic product if you want your business to grow faster and increase productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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