UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.3 /10

CX Score

8.2 /10

239 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

13% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Altruistic
Security Protects

Cons

Under Delivered

Feature Ratings

Average 78

Employee Record

Payroll Administration

Position Management

Time and Attendance

Workforce Planning

Learning and Development

Performance Management

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Also Featured in...

Payroll

Score 8.3

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Workforce Management - Enterprise

Score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.9

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.4

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UKG Pro Reviews

Kailey W.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Good product with limited French capabilities.

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Cost to implement is reasonable.

What is your favorite aspect of this product?

The Onboarding module.

What do you dislike most about this product?

The limited French capabilities, focus, and support.

What recommendations would you give to someone considering this product?

It is a good solid product if you have limited need for second language support.

Pros

Trustworthy
Client Friendly Policies
Fair
Acts with Integrity

Cons

Under Delivered

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2024

UKG has potential but customer service is limiting

Likeliness to Recommend

7 /10

Pros

Respectful
Friendly Negotiation
Security Protects
Performance Enhancing

Cons

Less Effective Service
Less Efficient Service
Less Caring

Brianna N.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, but nickel and dimes you every step.

Likeliness to Recommend

7 /10

What differentiates UKG Pro from other similar products?

My review reflects badly because I get sick of playing hard ball with customer success but I love using UKG. The product itself is mostly user friendly and I've become the system admin by working through the issues that I have had. I've not worked with many other products but the amount of things that we can do with UKG vs other software is nice to have it all in one location instead of a million different interfaces and logins. I'm recommending UKG as a product to my mom's company now since it is a way to their future, not just solving one HR problem today.

What is your favorite aspect of this product?

We have really liked the transition to WFM. Our implementation team was amazing and we've only had a few things to correct since going live. The interface to payroll has been successful an we are so grateful for that!

What do you dislike most about this product?

Tax payment services sucks and always has. There are people on this team who don't know what they are talking about and I literally have to teach them how to do their jobs because I cannot since I don't have the back door because we are only mid market?

What recommendations would you give to someone considering this product?

That UKG truly is the future. To think about all the things that they have to offer and how each of those products will help the success of the company and its employees.

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Transparent
Under Delivered
Less Efficient Service

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

89 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Kailey W.

Good product with limited French capabilities.

Likeliness to Recommend

Pros

Cons

UKG has potential but customer service is limiting

Likeliness to Recommend

Pros

Cons

Brianna N.

Easy to use, but nickel and dimes you every step.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Employee Record

Payroll Administration

Position Management

Time and Attendance

Workforce Planning

Learning and Development

Performance Management

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support