UKG (Ultimate Kronos Group)

UKG Pro

8.5 /10

220 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

89 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Fair
Acts with Integrity
Caring

Feature Ratings

Average 79

Employee Record

Payroll Administration

Position Management

Time and Attendance

Workforce Planning

Learning and Development

Performance Management

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support

Also Featured in...

Payroll

Score 8.4

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Workforce Management - Enterprise

Score 8.3

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Talent Management

Score 7.8

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.5

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UKG Pro Reviews

Kurt F.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use and a ton of features.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Easy to use, easy to use mobile apps and much more functionality.

What is your favorite aspect of this product?

PTO requests.

What do you dislike most about this product?

Lack of paycheck calculator

What recommendations would you give to someone considering this product?

It it worth every penny.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Role: Human Resources
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2021

I wish there was more customization.

Likeliness to Recommend

8 /10

Pros

Trustworthy
Continually Improving Product
Reliable
Enables Productivity

Teri C.

Role: Human Resources
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Love the ability to connect with other Customers!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The ability to interact with other customers to find solutions. Sharing ideas w/UKG that they actually take into consideration, implement & shown as a customer idea during each Spring/Fall Release. Ease of contacting & connect with your Exec Relationship Manager, Lead Acct Manager and specific Solutions Consultants. UKG gives you the opportunity to edit labels within the system while working on specific pages. The ability to create platform configured fields and to be able to import data into those fields and report off of them is important and used frequently by our company. The ability to share reports with other customers is great.

What is your favorite aspect of this product?

Customization ability. Reporting assistance from other customers, along with Solution Consultants and the training opportunities found within the Customer Success Portal and during their annual Connections Conference. The collaboration and networking they provide is invaluable.

What do you dislike most about this product?

I wish that they were more consistent with features. For example, keeping user preferences when accessing different areas of the system; sometimes the changes "stick" and sometimes they don't. If a preference is made to one page, make it the same across all pages/areas that use the same format. For example, preferred selection to view 50 records on a search screen should mean that all search screens default to view 50. The ability to allow editing of more workflows during approval process vs. less than a handful at this time which would increase efficiencies for all levels of the company.

What recommendations would you give to someone considering this product?

Ask to speak with a solutions consultant about some of your specific needs. Sales folks will tell you what you want to hear, but not necessarily be able to answer your in depth questions about what the product can do and what may cost extra to implement the type of solution you need. This is true for any vendor you work with.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

89 Likeliness to Recommend

2 Since last award

94 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Kurt F.

Easy to use and a ton of features.

Likeliness to Recommend

Pros

I wish there was more customization.

Likeliness to Recommend

Pros

Teri C.

Love the ability to connect with other Customers!

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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Paycor

Paycom

2
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Position Management

Time and Attendance

Workforce Planning

Learning and Development

Performance Management

Talent Acquisition

Benefits Administration

Talent Management

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support