UKG Pro

What differentiates UKG Pro from other similar products?

My review reflects badly because I get sick of playing hard ball with customer success but I love using UKG. The product itself is mostly user friendly and I've become the system admin by working through the issues that I have had. I've not worked with many other products but the amount of things that we can do with UKG vs other software is nice to have it all in one location instead of a million different interfaces and logins. I'm recommending UKG as a product to my mom's company now since it is a way to their future, not just solving one HR problem today.

What is your favorite aspect of this product?

We have really liked the transition to WFM. Our implementation team was amazing and we've only had a few things to correct since going live. The interface to payroll has been successful an we are so grateful for that!

What do you dislike most about this product?

Tax payment services sucks and always has. There are people on this team who don't know what they are talking about and I literally have to teach them how to do their jobs because I cannot since I don't have the back door because we are only mid market?

What recommendations would you give to someone considering this product?

That UKG truly is the future. To think about all the things that they have to offer and how each of those products will help the success of the company and its employees.

What differentiates UKG Pro from other similar products?

Advanced scheduling features are not matched by any other vendor we reviewed.

What is your favorite aspect of this product?

Product configuration is very flexible which allows for dynamic set-up which meets just about any business requirement. Configuration is logical and easy to update.

What do you dislike most about this product?

The business structure feature is immensely important and can greatly complicate workflow if not optimally set up from the start. Explaining downstream effects is not adequately emphasized during go live preparation and configuration and can have long term consequences. Integrations are a bit rigid and customizations are either very difficult or simply can not be done depending on your business requirements.

What recommendations would you give to someone considering this product?

Network with other customers of similar size in your industry! UKG has lots of great features! Its helpful to know how others have utilized those features to suit their business requirements and which features may have fallen a little short.

What differentiates UKG Pro from other similar products?

One of the few HRIS systems out there where you can truly get a 1 pane view for everything you need in your day. ATS - Termination and everything in between.

What is your favorite aspect of this product?

has standard out of the box set up with the additional layer of business customization that you need.

What do you dislike most about this product?

Horrible customer support when it goes above and beyond what you know. Wish there would be more opportunity to work directly with the developers and product teams as things seem super simple to fix or improve but takes 3+ years to make it seem possible to happen.

What recommendations would you give to someone considering this product?

make sure that you have a strong tech knowledge and when you learn it, save it cause it will be hard to find it again. Once you make the connections with other customers, or find key individuals that know their UKG stuff there is a world of knowledge at your fingertips and things that you can constantly learn that will make the day to day life of the HR or payroll person easier.