UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.2 /10

CX Score

8.1 /10

157 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 76%
Negotiation and Contract:: 62%
Conflict Resolution:: 76%
Strategy & Innovation:: 73%
Service Experience:: 66%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

14% Neutral

81% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 80

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.0

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Talent Management

Score 7.5

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Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Rashida M.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, but pricey

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I like the ERM/ customer service relationships between client/vendor.

What is your favorite aspect of this product?

My favorite aspects of Pro is it's user friendliness, especially on the Pro Mobile app; and the Document Acknowledgment function.

What do you dislike most about this product?

What I dislike most is that we are charged for features that should come with the module. For example, with Doc Manager we had to pay an additional cost for Mass Signature (the ability to send our handbook out company wide and get signatures) and Mass Doc Ingestion (ability to get our docs from ADP into Doc Manager). Then we were told that no one from UKG would do the doc ingestion and that we had to do it ourselves.

What recommendations would you give to someone considering this product?

Be sure to ask if there are extra prices for things you think would be standard. It's like buying a game and needing to buy DLC on day one.

Pros

Respectful
Helps Innovate
Trustworthy
Caring

Cons

Charges for Enhancements
Vendor Friendly Policies
Less Efficient Service

Jeri T.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Improved efficiency, scalable, optimized schedulin

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The transition to UKG Pro WFM has been highly successful, providing BCS with a robust, scalable solution for time tracking, absence management, scheduling, and reporting. UKG Pro offers a great user experience, comprehensive reporting, seamless scalability, elimination of manual processes, therefore saving our organization valuable administrative time and money and improved our payroll accuracy.

What is your favorite aspect of this product?

All aspects of the employee lifecycle are in one system. From recruitment, to onboarding, scheduling, absence management, timekeeping and performance management, we are able to enhance our employee experience.

What do you dislike most about this product?

Challenges with Global support not knowing or understanding that our platform is unified. The name changes from Dimensions to WFM, Pro, etc are confusing.

What recommendations would you give to someone considering this product?

BCS has seen a marked improvement in operational efficiency, cost control, and employee satisfaction. UKG Pro WFM has become an essential tool in managing our workforce, and our organization looks forward to continuing to leverage the system for future growth. Employees and managers have found the platform user-friendly, with a smooth employee self service experience.

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Russell M.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

More Transparent Time/Attendance

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG allowed us to configure much more complicated pay and accrual rules that other products could not accommodate. This helped when dealing with several different MOUs and different bargaining units.

What is your favorite aspect of this product?

Transparency of pay and accruals.

What do you dislike most about this product?

Accessing data is not as easy as I would like, but once you discover where it resides it is better.

What recommendations would you give to someone considering this product?

Ensure you have the proper staff in place within each division. An overall IT department probably cannot handle first responder divisions.

Pros

Helps Innovate
Reliable
Trustworthy
Inspires Innovation

Cons

Less Generous

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Rashida M.

Easy to use, but pricey

Likeliness to Recommend

Pros

Cons

Jeri T.

Improved efficiency, scalable, optimized schedulin

Likeliness to Recommend

Pros

Russell M.

More Transparent Time/Attendance

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

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Feature Ratings

Time Capture Physical

Time Capture

Workforce Scheduling

Shift Management

Absence Management

Rate Policies

Attendance Management and Policies

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of Implementation