UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.1 /10

CX Score

8.0 /10

140 Reviews Write a Review

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Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

6
Since last award

97 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Acts with Integrity
Fair
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 79

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support

Also Featured in...

Payroll

Score 8.3

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Human Capital Management - Enterprise

Score 8.3

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Talent Management

Score 7.9

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Benefits Administration

Score 7.4

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UKG Pro Reviews

Ken M.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

HCM suite rigid and unimpressive

Likeliness to Recommend

5 /10

What differentiates UKG Pro from other similar products?

The Kronos legacy of work force management strength and capabilities.

What is your favorite aspect of this product?

I don't have a favorite aspect, much of it can be very frustrating.

What do you dislike most about this product?

The periodic releases are not stress-tested enough. After releases, I usually spend a lot of time fixing things that mysteriously changed, as well as logging a lot of support cases for other surprises I can't fix myself. Also it seems as if, even 2 years after their merger, the organization is not well integrated. The HCM product itself is functional, but we do not use many of the features because they are poorly thought out and released before they are really MVPs. Plus, the ability to find useful online documentation is poor, it is either too simplistic, involve circular explanations, or not outcome based. Training content is brochure-ware.

What recommendations would you give to someone considering this product?

Consider buying best in breed from a number of different vendors if you have the resources to support that.

Pros

Respectful
Includes Product Enhancements
Appreciates Incumbent Status
Reliable

Cons

Security Frustrates
Inhibits Innovation
Slower Product Innovation

John P.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Happy, but mildly disappointed

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

History of being timekeeping industry leaders (Kronos) - new platform still requires additional features and configuration options

What is your favorite aspect of this product?

It's an improvement over our previous platforms. Payroll process is very easy.

What do you dislike most about this product?

Fixes and enhancements sometimes take forever to be released. Certain features and abilities discussed during our sales and implementation stages were promised and were not and still are not available (over 2.5 years later) - this would include a single employee database for Timekeeping & HCM, ability to automatically increase union step levels and automatic retirement plan tiers based on longevity to name a few. The UKG single sign on functionality caused a humongous amount of pain for our end users (and as a result us) until a recent change was made. Global Support is sometimes a pain point as well when you have an urgent matter.

What recommendations would you give to someone considering this product?

We're happy overall yet disappointed in comparison to what we thought we'd be getting. Also, I would recommend having a dedicated person/team for researching and implementing new features. Our organization does not have this and my role as the Payroll Manager has expanded to de facto Dimensions System Admin (which I'm not entirely opposed to in one sense, but on the other hand wearing both hats is a challenge and as a result we may not be maximizing the capabilities of certain modules.

Pros

Caring
Respectful
Trustworthy
Fair

Cons

Under Delivered
Less Performance Enhancing
Less Productive

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2022

Clear leader in timekeeping space

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

6 Since last award

97 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Ken M.

HCM suite rigid and unimpressive

Likeliness to Recommend

Pros

Cons

John P.

Happy, but mildly disappointed

Likeliness to Recommend

Pros

Cons

Clear leader in timekeeping space

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support