UKG Pro

What differentiates UKG Pro from other similar products?

UKG is always looking for ways to improve the product and has a venue for customers to make suggestions for upgrades/system changes. The take the feedback and improve the product based on these requests. UKG is creative and forward thinking and is a true HCM system. They use research and studies to determine what features to develop next, like the employee wallet module. Employees do not have to wait until the next pay date to request funds that they have earned. This feature is incredible and satisfies the needs of newer generation employees who do not want to wait for payday..

What is your favorite aspect of this product?

Payroll processing is extremely easy and there is a dashboard where you can review how many people were paid, terminated etc. This is a really helpful audit function. You can rollback the payroll as many times as you like until you post it.

What do you dislike most about this product?

Sometimes it is difficult to get a clear answer from the support team, but this could be that customers do not know what to ask.

What recommendations would you give to someone considering this product?

Take the training, this is the key to success and will make sure you get a full ROI on your investment. Make training mandatory throughout the organization, this will help you succeed.

What differentiates UKG Pro from other similar products?

Strenghts : Innovation 💡 User-friendly - A lot of on-line support and help ( they have their own academy like Google and Microsoft) Opportunities: New product in Canada since the fusion between Kronos and ultimate software the 20th Feb 2020. Weakness : French language especially in Québec they have to work on translation asap. Threats : Like any other software system, it can be vulnerable to cyber threats. For example, Kronos (now UKG) was hit with a ransomware attack that may have compromised employee data https://www.zdnet.com/article/hr-platform-kronos-brought-down-by-ransomware-attack-ukg-warns-of-data-breach/

What is your favorite aspect of this product?

The Green color 🙂 no seriously the Innovation and continuous improvement (very good on that...)

What do you dislike most about this product?

A little heavy in implementation process comparing by others software in the industry in Canada. The delay to start the project 😒 Some projects take more time than already scheduled at discovery phase. Continously improvement is always a good thing but sometimes if you don't do it at the right moment can be more negative for the company startegie's.

What recommendations would you give to someone considering this product?

If, this someone is in Canada I highly recommend him to hire a Bilingual Payroll Master.

What differentiates UKG Pro from other similar products?

I think the customizability has been great for us in some areas (not all), as we've been able to do a lot that is unique to our needs, rather than fitting into concrete templates.

What is your favorite aspect of this product?

UKG Pro Learning

What do you dislike most about this product?

Performance Management seems to be lacking. It's very outdated compared to performance management-specific software platforms out there. It takes a lot of manual setup or customization, whereas performance management seems like an area you'd want a turn-key solution based on industry standards and best practices. I have also only ever had frustrating experiences with customer support. They are slow, don't seem to read help requests very well, and most often reply with ineffective "solutions" we have already tried to resolve our issues.

What recommendations would you give to someone considering this product?

Definitely consider it among your options because it offers a full gamut of services, but it will take work to optimize it for your needs. It certainly isn't perfect. If you're willing to do the work it can be worth it to have everything your organization needs in a one-stop shop. I'm not familiar enough with other platforms to make direct comparisons, including on price, but I have definitely found value in my daily use of it.