UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.1 /10

CX Score

8.0 /10

139 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

6
Since last award

97 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Acts with Integrity
Fair
Performance Enhancing

Cons

Under Delivered
Less Effective Service

Feature Ratings

Average 79

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support

Also Featured in...

Payroll

Score 8.3

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Human Capital Management - Enterprise

Score 8.3

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.9

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.4

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Debbie H.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Nice product, costly; Include more features

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Fairly intuitive.

What is your favorite aspect of this product?

Easy to navigate

What do you dislike most about this product?

That more features aren't included - that different modules have to be added on; Missing some functionality.

What recommendations would you give to someone considering this product?

Look at UKG Ready and UKG when determining company needs. Make sure to hire someone with previous UKG experience!

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Role: Human Resources
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

customization for org size is not as available

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Charges for Enhancements
Less Reliable
Less Performance Enhancing

Zach W.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Once learned, the software is very powerful.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The ability to get very specific and in the detail of a payroll check. One can open up a payroll check and make necessary updates and changes to that specific and individual check. The system also has a very robust custom report writing system powered by IBM Cognos analytics. If one knows a bit of coding and takes the time to learn how to use this part of the product, it is a very powerful feature that can provide not only insights into the organizations data, but also integrations to other vendors.

What is your favorite aspect of this product?

The onboarding module of the product is top notch. It can easily be paired with the UKG provided recruitment platform or with other applicant tracking systems. New hires complete their paperwork online before their first day by using a computer, tablet or smart phone. The data seamlessly transfers over to payroll with digital copies of the necessary paperwork. Additionally one can integrate with E-verify to cut down on administrative tasks in completing e-verfiy. This section of the software has saved my organization over $50,000 annually and has more than paid for the product.

What do you dislike most about this product?

UKG partners with other vendors for parts of their software solution. While the core HRIS and payroll system is UKG software, they partner with other vendors for time and attendance (WorkBrain) and benefits (PlanSource). At times the API transactions between these two areas and payroll can create errors which can affect an employees pay and use of the system.

What recommendations would you give to someone considering this product?

If you have multiple companies, standardize your time keeping and benefits products first before implementation. Especially on the benefits side, it is designed to have 1 set of benefit plans and vendors. While possible to have multiple, it is a lot of extra work to build out specific populations. Furthermore, one must evaluate their current talent in their HR, Payroll, Benefits and Talent Acquisition teams. The software is designed for people who can easily learn software and "pick up on it". If one struggles to learn or refuses to learn new software they will struggle with UKG.

Pros

Reliable
Unique Features
Caring
Respectful

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

6 Since last award

97 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Debbie H.

Nice product, costly; Include more features

Likeliness to Recommend

Pros

customization for org size is not as available

Likeliness to Recommend

Pros

Cons

Zach W.

Once learned, the software is very powerful.

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support