UKG (Ultimate Kronos Group)

UKG Pro

8.0 /10

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

84 Likeliness to Recommend

3
Since last award

97 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

6% Negative

17% Neutral

77% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 77

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Attendance Management and Policies

Rate Policies

Shift Management

Absence Management

Labor Costing and Splitting

Workforce Dashboards and Reporting

Staffing

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 75

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

Score 8.5

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Payroll

Score 8.2

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Talent Management

Score 7.8

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Benefits Administration

Score 7.5

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UKG Pro Reviews

Role: Human Resources
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2022

End user friendly!

Likeliness to Recommend

7 /10

Pros

Respectful
Efficient Service
Caring
Saves Time

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2022

Good product but customer service is lacking

Likeliness to Recommend

7 /10

Pros

Respectful
Performance Enhancing
Enables Productivity
Fair

Cons

Wastes Time
Less Efficient Service
Less Effective Service

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Need more robust timekeeping features

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

84 Likeliness to Recommend

3 Since last award

97 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

End user friendly!

Likeliness to Recommend

Pros

Good product but customer service is lacking

Likeliness to Recommend

Pros

Cons

Need more robust timekeeping features

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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ADP Vantage HCM

3
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2
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Feature Ratings

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Attendance Management and Policies

Rate Policies

Shift Management

Absence Management

Labor Costing and Splitting

Workforce Dashboards and Reporting

Staffing

Workforce Planning and Forecasting

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Ease of Customization