UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.1 /10

CX Score

8.0 /10

140 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

6
Since last award

97 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Acts with Integrity
Fair
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 79

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support

Also Featured in...

Payroll

Score 8.3

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Human Capital Management - Enterprise

Score 8.3

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Talent Management

Score 7.9

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Benefits Administration

Score 7.4

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UKG Pro Reviews

Gilia H.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

UKG Pro introduces & implements fantastic products

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro has remarkable reporting tools and is very user friendly!

What is your favorite aspect of this product?

BI Intelligence and Workforce Management

What do you dislike most about this product?

The only dislike is the pricing; it is difficult to manage the cost within the Company budget in the financial climate of Today! Plus, there are sections of the product that we as an end user are not able to independently own such as editing tax changes or uploading mass W2's.

What recommendations would you give to someone considering this product?

I would recommend working own presenting a more economical cost package so that Companies are more apt to use your implementation team rather than outsourcing to partners; it causes product usage hardship down the road.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brandon B.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

We need to see evolution of mobile capabilities.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

It's feature rich and highly customizable

What is your favorite aspect of this product?

Recruiting

What do you dislike most about this product?

Lack of mobile app functionality (performance management and employee voice)

What recommendations would you give to someone considering this product?

Make sure the size, scope, and capabilities fit the current climate of the organization.

Pros

Performance Enhancing
Enables Productivity
Friendly Negotiation
Helps Innovate

Cons

Less Efficient Service
Less Effective Service
Less Caring

Tarah L.

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Great software and fantastic support team!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro has HCM and WFM dialed in! There are so many tools available to customize to your businesses needs and scales really well across the entire organization. The support team is incredibly helpful and quick to respond. I am fully confident that if I can't figure something out on my own, that UKG will help me. We have had the UKG team come in and give us a full, thorough workflow process overview and help automate and optimize our HR processes in the system and third-party vendors we use. They did a deep dive into our systems, into every corner of the product and helped us streamline our department and our UKG configurations.

What is your favorite aspect of this product?

I love that UKG covers all aspects of our HCM and WFM needs. I can always find a way to create what our leadership team needs, because I always have the tools to do so in the software. The real star of the show is their support team, though. They are so helpful, respectful, empowering, and smart! The software is great, and is very powerful, but the support team will fill in any gaps and that is incredibly valuable to me.

What do you dislike most about this product?

I would like a more customizable dashboard experience for our employees.

What recommendations would you give to someone considering this product?

The software is incredibly powerful and has a lot of interconnected features, that has a bit of a learning curve to figure out. But their support team is fantastic and will navigate you through any of those issues that may come up.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

6 Since last award

97 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Gilia H.

UKG Pro introduces & implements fantastic products

Likeliness to Recommend

Pros

Brandon B.

We need to see evolution of mobile capabilities.

Likeliness to Recommend

Pros

Cons

Tarah L.

Great software and fantastic support team!

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support