UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.1 /10

CX Score

8.0 /10

140 Reviews Write a Review

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Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

6
Since last award

97 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Acts with Integrity
Fair
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 79

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support

Also Featured in...

Payroll

Score 8.3

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Human Capital Management - Enterprise

Score 8.3

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Talent Management

Score 7.9

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Benefits Administration

Score 7.4

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UKG Pro Reviews

Russ F.

Role: C-Level
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A easy to learn and use product compared to others

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The support you get is much better than others, I have used 7 different HRIS systems, this is the best so far

What is your favorite aspect of this product?

cost and capabilities

What do you dislike most about this product?

The cost of programing is a bit high in my opinion

What recommendations would you give to someone considering this product?

Look at everyone else and you will see that UKG has superior capabilities and lower cost

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robert S.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic HRIS & Payroll & Time product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Many features differentiate UKG from other vendors like configurable fields can be added to many screens and quickly reported upon. Time from UKG WFM smoothly integrates to UKG Payroll Gateway saving many hours. UKG Payroll Gateway has Pending Pay, Coefficient overtime (bonuses on hrly employees) and Coefficient overtime Lookback (bonuses on prior months for hrly employees). Onboarding smoothly communicates to IT and also automoves employee documents to the employees UKG Pro core record. The smoothness of moving from UKG Pro to UKG WFM (time) with SSO is very nice.

What is your favorite aspect of this product?

The Onboarding, New Hire process is very smooth with I-9, Background checks, SSO, IT Communication all works so smoothly. UKG Pro Payroll Gateway has a ROLL BACK feature that is fabulous. Payroll Gateway Pending Pay and Retro work great. Love the Coefficient Overtime Lookback feature that had system generated reports showing you that your employee is paid correctly. I like that UKG PS (Payment Services) submits our taxes and files our tax returns for us.

What do you dislike most about this product?

When wanting to start a new project, I do submit a Project Ticket (called a "Service Request") and I then have to wait 4-6 weeks for someone to call. At times, the UKG PS (Payment Services)(aka tax services) can be slow to respond to IRS notices, but I believe most payment services are a bit slow on replying to many of these complex items.

What recommendations would you give to someone considering this product?

Role Recruiting and Onboading and the UKG Pro (HR side out first), Then roll out UKG WFM (time and labor) out in a staged approach. Role out other modules in a staged approach. Don't add Check History from a prior vendor. Add Job History to history tables after you go live (4-5 months after).

Pros

Trustworthy
Unique Features
Respectful
Client Friendly Policies

Cons

Less Effective Service

Laci W.

Role: Finance
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Its an awesome product expect for salaried costing

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

That it's an hr and payroll all in one

What is your favorite aspect of this product?

Report builder

What do you dislike most about this product?

Salaried staff are unable to transfer time

What recommendations would you give to someone considering this product?

if you're looking forward to have Salaried staff are unable to transfer time, understand that capability lacks

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

6 Since last award

97 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Russ F.

A easy to learn and use product compared to others

Likeliness to Recommend

Pros

Robert S.

Fantastic HRIS & Payroll & Time product

Likeliness to Recommend

Pros

Cons

Laci W.

Its an awesome product expect for salaried costing

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Shift Management

Attendance Management and Policies

Absence Management

Rate Policies

Workforce Dashboards and Reporting

Staffing

Labor Costing and Splitting

Workforce Planning and Forecasting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support