UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.1 /10
CX Score
8.0 /10
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In Partnership With SelectHub

Software Claimed
UKG Pro
8.1 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
75%
Negotiation and Contract:
63%
Conflict Resolution:
75%
Strategy & Innovation:
71%
Service Experience:
71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

Chart

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4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Security Protects
  • Altruistic

Cons

  • Under Delivered

Feature Ratings

Average 77

Employee Record

84

Payroll Administration

83

Scheduling

82

Position Management

79

Self-Service Applicant Portal​

78

Compensation Planning & Forecasting

77

Time and Attendance

77

Learning and Development

76

Workforce Planning

76

Performance Management

75

Talent Acquisition

75

Vendor Capability Ratings

Average 76

Availability and Quality of Training

80

Breadth of Features

79

Business Value Created

79

Quality of Features

77

Usability and Intuitiveness

77

Ease of IT Administration

75

Ease of Implementation

74

Product Strategy and Rate of Improvement

74

Ease of Customization

74

Ease of Data Integration

73

Vendor Support

71

UKG Pro Reviews

ANTHONY J.

  • Role: Human Resources
  • Industry: Machinery
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Intuitive, evolving, supportive, employer friendly

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The core product evolved with updates making seamless, the BI reporting offers a large selection of standard reports and custom fields

What is your favorite aspect of this product?

the support UKG offers, especially with reporting features and customization

What do you dislike most about this product?

BI reporting, it is not user friendly for creating reports from scratch, easy to manipulate standard reports, but to create custom census reports, it is very difficult Tax filing /payment services needs improvement

What recommendations would you give to someone considering this product?

yes I would

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zhanna O.

  • Role: Human Resources
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic product! Always satisfied with UKG

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Very reliable in term of configuration of payroll aspects, statutory withholdings

What is your favorite aspect of this product?

very easy to set up Earning codes, deduction codes, PTO plan

What do you dislike most about this product?

no comments

What recommendations would you give to someone considering this product?

I will strongly recommend this product from payroll standpoing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kathy J.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Changed the way we do business.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

More complete

What is your favorite aspect of this product?

Manager and associate self service

What do you dislike most about this product?

support is sometimes a little slow

What recommendations would you give to someone considering this product?

Try not to customize any more than you have to. The product is great as is.

Pros

  • Reliable
  • Saves Time
  • Friendly Negotiation
  • Appreciates Incumbent Status

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