UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.1 /10
CX Score
8.0 /10
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In Partnership With SelectHub

Software Claimed
UKG Pro
8.1 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
75%
Negotiation and Contract:
63%
Conflict Resolution:
75%
Strategy & Innovation:
71%
Service Experience:
71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Security Protects
  • Altruistic

Cons

  • Under Delivered

Feature Ratings

Average 77

Employee Record

84

Payroll Administration

83

Scheduling

82

Position Management

79

Self-Service Applicant Portal​

78

Compensation Planning & Forecasting

77

Time and Attendance

77

Learning and Development

76

Workforce Planning

76

Performance Management

75

Talent Acquisition

75

Vendor Capability Ratings

Average 76

Availability and Quality of Training

80

Breadth of Features

79

Business Value Created

79

Quality of Features

77

Usability and Intuitiveness

77

Ease of IT Administration

75

Ease of Implementation

74

Product Strategy and Rate of Improvement

74

Ease of Customization

74

Ease of Data Integration

73

Vendor Support

71

UKG Pro Reviews

Andy M.

  • Role: Human Resources
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Simply Not User Friendly

Likeliness to Recommend

3 /10

What differentiates UKG Pro from other similar products?

UKG is surely one of the "major players" in the HRIS world. Ultimately, this is nothing so vastly differentiating it from its peers.

What is your favorite aspect of this product?

I thought the self-service Employee onboarding portal was well done and we used it very successfully.

What do you dislike most about this product?

This product was just too cumbersome. Layers upon layers of functionality stacked upon each other but with very little intuituve ease of use. There were also many situations where we were simply told by their team "we can't do that". Too many situations where we wanted to see data a certain way or have a certain Employee profile setting and the answer was ultimately "No".

What recommendations would you give to someone considering this product?

I would tread lightly and proceed with caution. UKG is extremely robust - to its detriment.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Cons

  • Less Effective Service
  • Less Productive
  • Less Caring

Jennifer Y.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Great for mid market organizations!

Likeliness to Recommend

7 /10

What differentiates UKG Pro from other similar products?

Ease of use for mid market organizations

What is your favorite aspect of this product?

The UKG community

What do you dislike most about this product?

The customer service

What recommendations would you give to someone considering this product?

Ensure the implementation is done right and you have all your requirements in hand.

Pros

  • Over Delivered
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Caring
  • Less Fair

Ernesto C.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

To manage payroll.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Connectivity to third-party systems, including accounting and ERP software. Tax and labor regulations are continually updated. A mobile application that allows you to view information remotely. Automation of workflows to reduce manual work.

What is your favorite aspect of this product?

I prefer UKG Pro for career development plans, performance reviews, onboarding, and hiring. I am able to create and oversee employee perks, such as savings and insurance plans.

What do you dislike most about this product?

Response times for customer service might differ by location.

What recommendations would you give to someone considering this product?

I suggest UKG Pro as both administrators and staff find it easy to use. You can have access to updated reports and real-time data improves decision making.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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