In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Acts with Integrity
- Respectful
- Security Protects
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Direct Deposit
Benefits Calculation
Self Service Portal
HR Systems Interface
Compensation Management
Tax Form Preparation
Taxation Deduction
Time and Attendance
Retirement Plan Tracking
Vacation and Leave Tracking
Accounting Systems Interface
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Ease of Data Integration
Ease of Customization
Also Featured in...
Human Capital Management - Enterprise
Score 8.3
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Workforce Management - Enterprise
Score 8.1
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Talent Management
Score 7.9
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Score 7.4
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Maggie K.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2023
Maintaining all of our assets
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG PRO was really for keeping track of the property given to employees, such as computers, pagers, cell phones, etc. I also adore their employee onboarding which introduces new employees to the social and performance requirements of their positions so they do their job as soon as possible.
What is your favorite aspect of this product?
Certain aspects I adore about it are Workflow can be set up so that we can keep track of modifications made to the system and verify accuracy. UKG Pro handles payroll, compensation, performance, and talent recruitment. 3. Switching to UKG Pro also allowed us to incorporate recruiting and onboarding. 4. To notify the appropriate teams when events occur in the system, UKG assisted us in developing alerts and triggers.
What do you dislike most about this product?
Overall it's the best payroll system available in the market but customer service is terrible, and service requests go unanswered and unworked. We only receive attention when we escalate and it is payroll critical, and even then, we receive responses too late.
What recommendations would you give to someone considering this product?
The UKG Pro system is excellent for keeping track of, storing, and distributing personnel data throughout modules. Its reporting features are simple and you can also be configured very easily to meet corporate organization. The customization options are more flexible in the recruiting and onboarding sections.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Claudia M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Excellent payroll system and totally recommendable
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG PRO streamlines communication between HR and employees. UKG PRO is an effective tool for employee management including requisitions, approvals, balance calculations, and annual carry-forward. Through frequent check-ins and evaluations, we were able to achieve predefined goals.
What is your favorite aspect of this product?
In our organization, everything is digitized and organized so information anyone needs can get at any time. It also helped us to reduce the amount of paper that we used before. I also appreciate their level of security. I'll give them 10/10 in terms of security. We can easily manage access to the information that exists in the system. Also, its security setup is quick and easy.
What do you dislike most about this product?
For me, the most difficult aspect of the system is reporting and business intelligence. UKG PRO provides a plethora of features. It is a very robust system with many options and modules, but onboarding and answering questions take a long time. Price is also higher than its competitors.
What recommendations would you give to someone considering this product?
From my perspective, it is a fantastic payroll and HR system. It will make your compliance and reporting more effective. It is also fantastic that census and contribution information is automatically sent to our retirement plan provider. Although its integration is valuable; integration with 3rd party providers will be helpful to you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Deborah H.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Features do not meet needs
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
SmartTax Integration with Kronos
What is your favorite aspect of this product?
Integration with Kronos Dimensions
What do you dislike most about this product?
Not a whole test environment
What recommendations would you give to someone considering this product?
What integrations do you need?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
Cons
- Less Efficient Service
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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