UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.1 /10

CX Score

8.1 /10

115 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

2020 Emotional Footprint Champion

2020

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 80%
Negotiation and Contract:: 73%
Conflict Resolution:: 80%
Strategy & Innovation:: 74%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

6% Negative

9% Neutral

85% Positive

Pros

Acts with Integrity
Respectful
Reliable
Security Protects

Feature Ratings

Average 79

Direct Deposit

Self Service Portal

Benefits Calculation

HR Systems Interface

Time and Attendance

Taxation Deduction

Tax Form Preparation

Compensation Management

Vacation and Leave Tracking

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.6

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

LatashI D.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

I love it!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG has implemented a system that has the ability to accommodate any business.

What is your favorite aspect of this product?

I love the Talent management

What do you dislike most about this product?

i would love to have the capability to be able to update some things on our own instead of opening cases.

What recommendations would you give to someone considering this product?

i have used several different products and this is by far the best and I can see more updates to come in the future.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Respectful

Aminat S.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Streamlining HR and Payroll with UKG Pro

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro stands out with its comprehensive suite, advanced analytics, and customization options. Its user-friendly interface and seamless integrations also set it apart. Continuous innovation is a key differentiator. Exceptional customer support is also notable.

What is your favorite aspect of this product?

My favorite aspect of UKG Pro is its advanced analytics and reporting capabilities. The platform provides actionable insights, enabling our organization to make data-driven decisions and drive business outcomes.

What do you dislike most about this product?

One area for improvement is the occasional complexity in navigating certain features and settings, which can be overwhelming for new users. However, UKG Pro's support resources and training programs have helped mitigate this issue.

What recommendations would you give to someone considering this product?

Take advantage of the demo to understand UKG Pro's capabilities. Assess your organization's specific needs for the best configuration. Leverage UKG Pro's support resources for implementation and training. Explore customization options to maximize the platform's potential.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Kevin F.

Role: Human Resources
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Horrible decision!

Likeliness to Recommend

2 /10

What differentiates UKG Pro from other similar products?

Overly complicated, lacks intuitiveness, clearly different systems taped together with lack of consistent user experience, frustrating, overly priced, and customer support that lacks knowledge and urgency. Poor mobile experience as well. Little user adoption. Poor experience for administrators.

What is your favorite aspect of this product?

I don’t think there’s anything I could say that I , anyone on my HR team, or any of the employees or business leaders enjoy about this product. Maybe, the organizational charts are the only functionality that is worthy of mentioning.

What do you dislike most about this product?

Almost everything about the system, I dislike from the implementation experience to the administrator training experience and everything that follows. The system is not intuitive, it does not provide a consistent or friendly, simple user experience, it’s overly complicated, and overly priced with poor customer support. The mobile apps are also crappy. The Sales team oversells the product and they do not deliver.

What recommendations would you give to someone considering this product?

Turn and run. Don’t believe their sales team. The product is awful and has created a burden on my HR team, but we’re stuck in an overly price contract. Go to Rippling.

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2021 Data Quadrant Champion

2020 Emotional Footprint Champion

UKG Pro Ratings

86 Likeliness to Recommend

1 Since last award

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

LatashI D.

I love it!

Likeliness to Recommend

Pros

Aminat S.

Streamlining HR and Payroll with UKG Pro

Likeliness to Recommend

Pros

Kevin F.

Horrible decision!

Likeliness to Recommend

Cons

Most Popular UKG Pro Comparisons

isolved People Cloud

Dayforce

Rippling

ADP Workforce Now

Workday Human Capital Management

Intuit QuickBooks

1
Since last award

1
Since last award

Feature Ratings

Direct Deposit

Self Service Portal

Benefits Calculation

HR Systems Interface

Time and Attendance

Taxation Deduction

Tax Form Preparation

Compensation Management

Vacation and Leave Tracking

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization