UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.4 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
7% Neutral
89% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Reliable

Feature Ratings

Average 80

Direct Deposit

83

Benefits Calculation

81

Self Service Portal

81

HR Systems Interface

80

Compensation Management

80

Tax Form Preparation

79

Taxation Deduction

79

Time and Attendance

79

Retirement Plan Tracking

78

Vacation and Leave Tracking

78

Accounting Systems Interface

74

Vendor Capability Ratings

Average 76

Availability and Quality of Training

82

Breadth of Features

79

Business Value Created

78

Vendor Support

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

76

Ease of Implementation

75

Ease of IT Administration

74

Quality of Features

74

Ease of Data Integration

74

Ease of Customization

72

UKG Pro Reviews

Scott D. M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

UKG Pro Features Empower Employees w.Self-Service

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro offers a one-stop shop for benefits administration and payroll needs.

What is your favorite aspect of this product?

I like that I can adjust Payroll settings without having to go through HR department.

What do you dislike most about this product?

The UKG user interface could be more polished and looks a bit outdated.

What recommendations would you give to someone considering this product?

UKG Pro users should know that the log-in page does not work with certain web browsers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emelinda D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A Valuable Payroll Product

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It helps its users to the maximum by proving easy payroll deals without any confusion. Its filters are also supporting its recruitment purpose. Its timesheet is also easy to understand. Its price and customer services are one of the most attractive features to people. It provides great learning and free service.

What is your favorite aspect of this product?

It gives an approach to the account of my employee regarding me. And assure the validity of my company’s record. It works pretty well in tracing the PTO, along with providing all choices in a single database. It is also helpful in defining benefits annually. I love using this platform for a long time.

What do you dislike most about this product?

There is nothing too much to dislike about this app as it is feature-rich software in all ways. It is perfectly meeting all the demands I desire for my corporation. It gives me all-time access to the community having rich resources items. In case of facing any type of issue, the guiding portal is always available to help.

What recommendations would you give to someone considering this product?

I would confidently recommend it as good functioning software. It is easy-to-understand software for payroll purposes. The reporting system is amazing. Although I am not an expert in this field but always find it pretty easy to work on. In the case of quick responses, they are very active.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

Nathalia A.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic partner and tool for every organization.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Every aspect of our payroll is handled by UKG. They are a comprehensive and durable system that can meet all of the demands of our expanding firm. Their customer service departments are very helpful and promptly respond to our inquiries. We had a lot of fun using it because it was such a terrific tool.

What is your favorite aspect of this product?

The nicest part of UKG Pro, in my opinion, is that I have constant access to the community's wealth of useful resources. Even a step-by-step guide on how to design a process is provided by the community. I enjoy that I can always call and a person is there to help me if, for any reason, I can't find what I'm searching for in the community I prefer.

What do you dislike most about this product?

The one aspect of UKG Pro that I can think of that I don't like is that we can't contact the Payment Services Team directly. Sometimes I need the Payment Services team's assistance immediately, but I have to wait until they can call me back, which can take a few days.

What recommendations would you give to someone considering this product?

For HR users, the customization of the system, building of business rules, and navigation are intuitive. We value being able to implement improved functionality without requiring assistance from our UKG connections. I genuinely enjoy it. I think this is the greatest option for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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