UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.0 /10

CX Score

8.0 /10

113 Reviews Write a Review

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Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 73%
Conflict Resolution:: 79%
Strategy & Innovation:: 73%
Service Experience:: 75%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

6% Negative

9% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Reliable
Security Protects

Feature Ratings

Average 79

Direct Deposit

Self Service Portal

Benefits Calculation

HR Systems Interface

Time and Attendance

Taxation Deduction

Tax Form Preparation

Compensation Management

Vacation and Leave Tracking

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 74

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

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Talent Management

Score 7.5

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Sudheer Y.

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Excellent Global HCM Product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

from starting of our HCM operations we are Using UKG Ultipro, other than this we didn't use any software.

What is your favorite aspect of this product?

Mobile Accessibility Learning & Development Payroll Management Employee Self Services Advance Analytics

What do you dislike most about this product?

As of now, nothing to say any negatives in UKG Ultipro

What recommendations would you give to someone considering this product?

We can definitely recommend this product as a global HCM solution. It is very easy to migrate from other HCM products, and it simplifies the implementation and design of HR processes. Additionally, it integrates seamlessly with all third-party support applications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Junior G.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

You can manage the workforce.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

By automating processes like benefits administration and payroll processing, UKG Pro helps you minimize the administrative load. Lowers the possibility of mistakes and fines by assisting in ensuring adherence to standards and laws.

What is your favorite aspect of this product?

To organize and track employees' private and work-related data, I like UKG Pro. Also for the automation of administrative tasks and activities related to personnel data. I am able to write personalized reports covering many facets of HRM.

What do you dislike most about this product?

Because it is a cloud-based service, its operation necessitates a continuous Internet connection.

What recommendations would you give to someone considering this product?

For analytics that let decision makers anticipate workforce changes and make data-driven choices, I suggest UKG Pro.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aakash A.

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Superb to know

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Better uses

What is your favorite aspect of this product?

Services and productivity

What do you dislike most about this product?

Requirment to be implemented

What recommendations would you give to someone considering this product?

Can be if they want

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

UKG Pro Ratings

85 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Sudheer Y.

Excellent Global HCM Product

Likeliness to Recommend

Pros

Junior G.

You can manage the workforce.

Likeliness to Recommend

Pros

Aakash A.

Superb to know

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Self Service Portal

Benefits Calculation

HR Systems Interface

Time and Attendance

Taxation Deduction

Tax Form Preparation

Compensation Management

Vacation and Leave Tracking

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization