UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.0 /10

CX Score

8.0 /10

113 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 73%
Conflict Resolution:: 79%
Strategy & Innovation:: 73%
Service Experience:: 75%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

6% Negative

9% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Reliable
Security Protects

Feature Ratings

Average 79

Direct Deposit

Self Service Portal

Benefits Calculation

HR Systems Interface

Time and Attendance

Taxation Deduction

Tax Form Preparation

Compensation Management

Vacation and Leave Tracking

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 74

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

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Talent Management

Score 7.5

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Benefits Administration

Score 7.1

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UKG Pro Reviews

Pablo Rafael P.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

"Comprehensive, but complex solution."

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro differentiates itself with its robust employee experience focus, advanced analytics capabilities, and comprehensive integration of HR, payroll, and talent management functionalities.

What is your favorite aspect of this product?

My favorite aspect of UKG Pro is its employee engagement features, which promote a positive workplace culture through tools for feedback, recognition, and communication.

What do you dislike most about this product?

The main downside of UKG Pro is its complexity; the extensive features can lead to a steep learning curve for new users.

What recommendations would you give to someone considering this product?

Assess Needs Thoroughly: Before implementation, evaluate your organization's specific HR and payroll needs to ensure UKG Pro is the right fit. Leverage Customization Options: Take advantage of UKG Pro’s customizable features to tailor the system to your organization's unique processes and workflows. Utilize Analytics Features: Explore the advanced analytics capabilities to gain insights into workforce trends, which can inform better decision-making.

Pros

Reliable
Client Friendly Policies
Fair
Altruistic

Cons

Wastes Time

Shannon (.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

You won't regret it!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The product included many different pieces that other programs don't. The amount of programs they also work with helps many different companies.

What is your favorite aspect of this product?

Reporting and ease of use.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Meet with UKG and go over options if you are looking for a complete program for HRIS, payroll, benefits, onboarding, and more.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Umberto L.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

My Experience With UKG Pro

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

With UKG Pro, we have both a Workforce manager and a great Payroll solution.

What is your favorite aspect of this product?

I like that it has lot's of HR features. Payroll and workforce management are my favorite features.

What do you dislike most about this product?

No single problem with UKG Pro.

What recommendations would you give to someone considering this product?

I'm recommending this tool as a business HR tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

UKG Pro Ratings

85 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Benefits Calculation Ability to calculate benefits

HR Systems Interface Ability to interface with the organization’s HR system.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Pablo Rafael P.

"Comprehensive, but complex solution."

Likeliness to Recommend

Pros

Cons

Shannon (.

You won't regret it!

Likeliness to Recommend

Pros

Umberto L.

My Experience With UKG Pro

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Self Service Portal

Benefits Calculation

HR Systems Interface

Time and Attendance

Taxation Deduction

Tax Form Preparation

Compensation Management

Vacation and Leave Tracking

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization