UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

8.3 /10

CX Score

8.4 /10

103 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

7% Neutral

89% Positive

Pros

Acts with Integrity
Respectful
Security Protects
Reliable

Feature Ratings

Average 80

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Tax Form Preparation

Taxation Deduction

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

Score 8.3

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.9

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.4

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Thomas M.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

UKG Pro is very powerful and reasonably priced

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Much of the UKG Pro lives in a single database and those modules that are separate are very tightly integrated, such that to the end-user, HR staff, and IT administrators, it might as well all be in a single database. Customer service, in our experience, has been superb and greatly exceeds the quality of service we have experienced with other vendors. Clear communication, prompt response and action, and positive outcomes. UKG cares about their customers and believes in and exhibits a "Partners for Life" relationship.

What is your favorite aspect of this product?

The ease of administration. Our HR Team has owned UKG Pro since about 12-months post implementation. IT was instrumental in implementation and initial configuration of security roles, but has limited administration duties at this point.

What do you dislike most about this product?

A couple of modules could use some continued development and expansion of features, such as Compensation Management.

What recommendations would you give to someone considering this product?

Do your due diligence, ensure you have the proper team members identified for implementation and able to dedicate sufficient time and efforts to implementation activities to ensure success. Don't underestimate the effort involved, but know that the time spent will pay off in the long run.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Susan S.

Role: Finance
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use, but misses the mark on easy fix.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The integrations between products appears to be more seamless. Assigned account representatives. THE PEOPLE are the main differentiators.

What is your favorite aspect of this product?

Seamless integration between onboarding and payroll.

What do you dislike most about this product?

Lack of knowledge and timely support of UTM

What recommendations would you give to someone considering this product?

Verify the time systems actually work with anything "special" to your state for time restrictions, specifically any special work arrangements within the state of California.

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Cons

Vendor Friendly Policies
Less Efficient Service
Less Effective Service

John Y.

Role: Human Resources
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The product are easy to configure.

What is your favorite aspect of this product?

How we are able to make the product our own.

What do you dislike most about this product?

Case management

What recommendations would you give to someone considering this product?

Put more effort in case management

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

UKG Pro Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Thomas M.

UKG Pro is very powerful and reasonably priced

Likeliness to Recommend

Pros

Susan S.

Easy to use, but misses the mark on easy fix.

Likeliness to Recommend

Pros

Cons

John Y.

Great product

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Tax Form Preparation

Taxation Deduction

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization