UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.4 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
7% Neutral
89% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Reliable

Feature Ratings

Average 80

Direct Deposit

83

Benefits Calculation

81

Self Service Portal

81

HR Systems Interface

80

Compensation Management

80

Tax Form Preparation

79

Taxation Deduction

79

Time and Attendance

79

Retirement Plan Tracking

78

Vacation and Leave Tracking

78

Accounting Systems Interface

74

Vendor Capability Ratings

Average 76

Availability and Quality of Training

82

Breadth of Features

79

Business Value Created

78

Vendor Support

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

76

Ease of Implementation

75

Ease of IT Administration

74

Quality of Features

74

Ease of Data Integration

74

Ease of Customization

72

UKG Pro Reviews

Peter P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Simple, versatile, and scalable

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro demonstrates its own that it is more than simply a payroll provider by delivering us new HRM features to help us stay current with global changes in how people are treated, interacted with, and given feedback to better build up the organization and boost productivity and operational efficiency at the same time.

What is your favorite aspect of this product?

The best features of this payroll system are its ease of use and engaging features, multi-purpose capability, and work completion effectiveness. Furthermore, it has a low maintenance requirement, making it ideal for business and individual use. The editor is both simple and robust. The navigation is simple. The data models in the core are simple to comprehend as well as the setup is excellent.

What do you dislike most about this product?

When a problem develops, the answer is largely determined by the people assigned to it but sometimes the late response of their professionals annoys us very badly. Furthermore, some of their services do not appear to go far enough to reduce employee workload.

What recommendations would you give to someone considering this product?

With UKG Pro, every step of the complicated payroll is simple to complete. Platform configuration is also a useful capability for dealing with specific conditions that businesses confront. The web payroll steps are an excellent way to keep track of your payroll status. I strongly recommend UKG Pro to all enterprises.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Adolfo V.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

We keep your personnel management up to date

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

We use the software in the human resources department to keep up to date all the management of our employees. From their schedules, shifts and hours worked, to their attendance and work performance. All in an easy to use system, with a clean interface, which allows us to be much more organized.

What is your favorite aspect of this product?

Allows you to keep track of each shift of the workday, being able to establish the workers by shifts, absences and the ability to find replacements for future shifts. It has a system where we can monitor and supervise the daily time worked online, as well as the attendance and absences of workers. All the management of time control is very easy to configure according to the shifts and the hours to be worked in each one. It has a very complete time and attendance management, to keep track of the employee's daily performance and order. Allows the supervision of time online, as well as the supervision of absences and permissions.

What do you dislike most about this product?

I would like to be able to configure the same shifts to different time zones, as we have workers located in several cities that have different time zones. Setting up the program to suit our needs, schedules, shifts and number of employees took time; a more automatic system would be perfect. The program needs a more efficient search engine, so that we can search and find employee profiles without so much delay.

What recommendations would you give to someone considering this product?

We can recommend this software to all companies, especially to those who work with different shifts, because the organization and assistance offered to carry all the management, is invaluable and quality. Undoubtedly we work much better since we have UKG Pro.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Beau B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A wonderful and comprehensive solution

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Others could not similarly tailor the system to our specific requirements. Their payroll process was inefficient and time-consuming, and we had various tax concerns with payroll. The reporting and analytics capabilities were limited. UKG Pro is an excellent solution for our businesses.

What is your favorite aspect of this product?

All employees have access to a database, which includes a directory, as well as an easy portal for time clock administration, benefits, file sharing, and training. I enjoyed how simple and convenient it was to use this app on my phone to clock in every day. Through here, I was able to request time off, sick days, and holiday compensation. I didn't have to go to my director.

What do you dislike most about this product?

I dislike the inability to give several company codes to an employee who may be paid differently in separate company codes, but this affects a small number of employees and there is a workaround. Aside from that, I don't have many, if any, cons for this software.

What recommendations would you give to someone considering this product?

I recommend this tool to every organization. UKG is user-friendly and covers all of our departments' processes. The customer service is excellent and prompt. Overall, we've saved a lot of paper and gained a lot of efficiencies by minimizing manual operations. Our decision was based primarily on the cost and level of customer service given.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

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