UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.4 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
7% Neutral
89% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Reliable

Feature Ratings

Average 80

Direct Deposit

83

Benefits Calculation

81

Self Service Portal

81

HR Systems Interface

80

Compensation Management

80

Tax Form Preparation

79

Taxation Deduction

79

Time and Attendance

79

Retirement Plan Tracking

78

Vacation and Leave Tracking

78

Accounting Systems Interface

74

Vendor Capability Ratings

Average 76

Availability and Quality of Training

82

Breadth of Features

79

Business Value Created

78

Vendor Support

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

76

Ease of Implementation

75

Ease of IT Administration

74

Quality of Features

74

Ease of Data Integration

74

Ease of Customization

72

UKG Pro Reviews

Alex D.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Simple and powerful tool

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

We are putting all of our companies under one roof to simplify HR and payroll operations. With the reporting capabilities, I was able to assist the firm in analyzing and making choices. This is crucial for our company. I'm now working on a project to develop a turnover dashboard in order to better understand why workers exist in our firm.

What is your favorite aspect of this product?

Overall, we adore UKG Pro, and it has completely transformed the way our company treats its personnel. The real-time information, which includes reports and dashboards, is more in line with our other systems. Employees' ability to explore and handle their information with ease has a significant influence. Our staff has benefited greatly from the simplicity of use of the Core HR applications.

What do you dislike most about this product?

The major disadvantage of the program, in my opinion, is that the mobile app lacks several functionalities that the PC software has. Some things that I would ordinarily be able to use are not available on the mobile app. Aside from that, I don't have many, if any, cons for this program.

What recommendations would you give to someone considering this product?

UKG Pro works effectively in contexts where numerous system users serve as administrators. Each function can be responsible for different areas of the system, such as Benefits, HR, and Payroll, as well as a technical person who can supervise reports and overall system administration. The technology has enabled us to become mostly paperless and puts information at our fingertips that we previously had to look for in storage.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Jannis K.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

One of the greatest payroll software

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

I enjoy how simple the tool is to use. It's simple to use, but there's a lot I can accomplish with the program. UKG Pro is continually looking for new ways to improve its tool, which I appreciate. UKG Pro has features for hiring and onboarding new employees. It aids in the calculation, processing, and obtaining of an employee's pay.

What is your favorite aspect of this product?

Our objective with this solution was to provide a fully-featured solution that allowed for easy information sharing. I appreciated how easy and convenient it was to clock in every day using this app on my phone. Through this site, I was able to request time off, sick days, and vacation compensation. I could simply check my financials, paid time off balances, and so forth.

What do you dislike most about this product?

Because of the security access levels linked with the time and attendance product we had before, reporting was challenging. Their assistance might be delayed at times, but they appear to be working to improve this. And some of their goods don't appear to go far enough to reduce employee workload.

What recommendations would you give to someone considering this product?

I would strongly suggest UKG Pro to anyone searching for a sophisticated HR and Payroll management system with several modules and cutting-edge reporting capabilities. They are a firm that believes in its product and works hard to make it the finest in class. They also provide a variety of workflow methods in which you may set up permissions for each item or activity.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Inspires Innovation

David C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Effective payroll platform

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro provides all of the features that a good HR tool should have. We used to have to email Excel spreadsheets every other week before we started using it, and now it's much easier to get our hours in. It also serves as a convenient central location for electronic forms.

What is your favorite aspect of this product?

The strong client community and how UKGPro works hard to guarantee that the system grows into a top-notch platform are my favorite features. Our other systems are more matched with real-time information, which includes reports and dashboards. Employees' capacity to explore and manage their information smoothly has a significant impact. Our employees have benefited greatly from the ease of use of the Core HR applications.

What do you dislike most about this product?

Because not all capabilities are accessible through the Web interface, managers must rely on a "Back Office" application to conduct some activities. It's not difficult to find or use, but it's another subsystem that must be learned in order to completely operate UKGPro.

What recommendations would you give to someone considering this product?

The People Analytics module is a real game-changer that gives you more control over-reporting. They are constantly improving and updating their products, with a lot of it depending on client feedback. They provide a full package of human resources apps, which I like. They have a great applicant tracking system in particular.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Client Friendly Policies

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