UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.1 /10
CX Score
7.0 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

86 Plan to Renew

71 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
70%
Negotiation and Contract:
70%
Conflict Resolution:
75%
Strategy & Innovation:
63%
Service Experience:
69%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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13% Negative
3% Neutral
84% Positive

Pros

  • Fair
  • Respectful
  • Security Protects
  • Altruistic

Feature Ratings

Average 73

Archiving and Reporting

75

Benefits Administration

75

Payroll Integration

75

Self Service Portal

74

Regulatory Compliance

74

User and Enrollment Management

72

Contributions and Payment Tracking

72

Provider Management

71

Vendor Capability Ratings

Average 70

Availability and Quality of Training

77

Business Value Created

73

Breadth of Features

73

Ease of IT Administration

71

Quality of Features

71

Product Strategy and Rate of Improvement

71

Ease of Data Integration

70

Ease of Customization

69

Vendor Support

69

Ease of Implementation

68

Usability and Intuitiveness

64

UKG Pro Reviews

SCOTT M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

User Friendly, Helpful Model My Pay Option

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro has a much more easy to navigate user-interface than similar products and has more self-service features.

What is your favorite aspect of this product?

My favorite part is the mobile app feature that can provide information on the go.

What do you dislike most about this product?

The timekeeping function is not fully integrated and thus we still need two separate systems.

What recommendations would you give to someone considering this product?

The website works best for Google Chrome over Internet Explorer and Firefox.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Courtney S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Does not disappoint- very reliable product!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Layout formatting

What is your favorite aspect of this product?

I love the mobile app!

What do you dislike most about this product?

Not anything I can think of at all

What recommendations would you give to someone considering this product?

Reliable product

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Paul D.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

UGK Pro - best in HCM & Payroll

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro is different because they listen to their customers and take suggestions and actually implement those suggestions! They care about your business and want it to succeed. They really follow their motto of "Our Purpose is People"

What is your favorite aspect of this product?

Ease of use. both for employees and for the deeper user.

What do you dislike most about this product?

there is really nothing I dislike

What recommendations would you give to someone considering this product?

Do your homework. Language is everything. Make sure that you and the vendor are speaking the same language. Be very clear about your expectations and needs. As with any transition or implementation- planning is key!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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