
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
1
Since last award
86 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 70%
- Negotiation and Contract:
- 70%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 63%
- Service Experience:
- 69%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+70 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Fair
- Respectful
- Security Protects
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Archiving and Reporting
Benefits Administration
Payroll Integration
Self Service Portal
Regulatory Compliance
User and Enrollment Management
Contributions and Payment Tracking
Provider Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Human Capital Management - Enterprise
Score 8.2
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Payroll
Score 8.0
View UKG Pro in this category (opens in a new tab)
Talent Management
Score 7.5
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
SCOTT M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
User Friendly, Helpful Model My Pay Option
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro has a much more easy to navigate user-interface than similar products and has more self-service features.
What is your favorite aspect of this product?
My favorite part is the mobile app feature that can provide information on the go.
What do you dislike most about this product?
The timekeeping function is not fully integrated and thus we still need two separate systems.
What recommendations would you give to someone considering this product?
The website works best for Google Chrome over Internet Explorer and Firefox.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Courtney S.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2022
Does not disappoint- very reliable product!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Layout formatting
What is your favorite aspect of this product?
I love the mobile app!
What do you dislike most about this product?
Not anything I can think of at all
What recommendations would you give to someone considering this product?
Reliable product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Paul D.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2021
UGK Pro - best in HCM & Payroll
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro is different because they listen to their customers and take suggestions and actually implement those suggestions! They care about your business and want it to succeed. They really follow their motto of "Our Purpose is People"
What is your favorite aspect of this product?
Ease of use. both for employees and for the deeper user.
What do you dislike most about this product?
there is really nothing I dislike
What recommendations would you give to someone considering this product?
Do your homework. Language is everything. Make sure that you and the vendor are speaking the same language. Be very clear about your expectations and needs. As with any transition or implementation- planning is key!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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