UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.1 /10
CX Score
7.0 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

86 Plan to Renew

71 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
70%
Negotiation and Contract:
70%
Conflict Resolution:
75%
Strategy & Innovation:
63%
Service Experience:
69%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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13% Negative
3% Neutral
84% Positive

Pros

  • Respectful
  • Fair
  • Security Protects
  • Altruistic

Feature Ratings

Average 73

Archiving and Reporting

75

Benefits Administration

75

Payroll Integration

75

Self Service Portal

74

Regulatory Compliance

74

User and Enrollment Management

72

Contributions and Payment Tracking

72

Provider Management

71

Claims Management

70

Vendor Capability Ratings

Average 70

Availability and Quality of Training

77

Business Value Created

73

Breadth of Features

73

Ease of IT Administration

71

Quality of Features

71

Product Strategy and Rate of Improvement

71

Ease of Data Integration

70

Ease of Customization

69

Vendor Support

69

Ease of Implementation

68

Usability and Intuitiveness

64

UKG Pro Reviews

Rui A.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

To minimize manual processes.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

With workflow capabilities for human resources with appropriate reviewers and approvers. Your staff have the ability to update their own data through self-service options. PTO work hours and wages can be tracked. Based on cutting-edge computing techniques including artificial intelligence, predictive analytics, and business intelligence.

What is your favorite aspect of this product?

I like UKG Pro because it allows for personalized onboarding and a quick start. You can keep payroll records, employee tax information, and private information about your employees in one place. Reports can be generated for a variety of parameters, including work activities and time and attendance. You can improve performance, streamline work processes, increase worker understanding, and increase retention rates.

What do you dislike most about this product?

UKG Pro's customer support remains lackluster. The UKG Pro learning curve is very severe for non-technical users. It takes a long time to bring new staff into the program.

What recommendations would you give to someone considering this product?

To handle your personal data and files, I suggest UKG Pro. For compensation, punctuality, performance and succession plans.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kristjan E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

UKG pro services are amazing.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro has allowed our company to do additional with our hr info in an exceedingly more realistic timeframe. The top user expertise has increased the usage of our hour applications in comparison to the past. The time period information together with reports and dashboards is more aligned with our different systems.The ability for workers to be ready to navigate seamlessly and manage their information is created an impact. The benefit of use with the Core hr applications has made an excellent impact on our employees.

What is your favorite aspect of this product?

I love UKG because there are such a big amount of functions wrapped into the program. You’ll find former/current employees, see your pay deposits, analyze your PTO, use the recruiting gateway, onboarding gateway, so much. It’s completely a one stop shop! Everything is additionally terribly organized and straightforward to search out totally different components.

What do you dislike most about this product?

With my current organization, we’ve separate entities that operate autonomusly, and that we struggle to accommodate all of our needs. Additionally, the corporate is putting plenty of effort into new R&D, however there’s no specialize in the native products. There are quite a few limitations within the Talent and Compensation module.

What recommendations would you give to someone considering this product?

If you think about UKG Pro, I’d raise the hard queries and find below the ‘hood of the car’. For a corporation with a global workforce and freelance processes, terribly specific and distinctive business requirements, I’d source multiple choices to compare. Whereas the client service expertise is good, there are still some internal problems with customer service when managing specific modules.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Client Friendly Policies
  • Client's Interest First

Alessandro F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent HR software

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG is more extensive than other software, allowing better management in large companies.

What is your favorite aspect of this product?

UKG has been of support to our employees and company, since it offers us all the necessary tools and the best thing is that everything is within a software; Employee information, when entering the company, and editing their data as time goes by, inspections, error correction, payroll, working hours, entry and exit, among others that make us choose UKG.

What do you dislike most about this product?

It is not that I dislike it, but that the prices are somewhat high, but I understand that it is worth it.

What recommendations would you give to someone considering this product?

The fact that employees have access to company information, such as holidays, hours and days off, makes it more efficient. In addition, its breadth allows us to handle files of any size.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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