
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
1
Since last award
86 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 70%
- Negotiation and Contract:
- 70%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 63%
- Service Experience:
- 69%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+70 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Fair
- Respectful
- Security Protects
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Archiving and Reporting
Benefits Administration
Payroll Integration
Self Service Portal
Regulatory Compliance
User and Enrollment Management
Contributions and Payment Tracking
Provider Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Human Capital Management - Enterprise
Score 8.2
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Payroll
Score 8.0
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Talent Management
Score 7.5
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UKG Pro Reviews
Deborah H.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Features do not meet needs
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
SmartTax Integration with Kronos
What is your favorite aspect of this product?
Integration with Kronos Dimensions
What do you dislike most about this product?
Not a whole test environment
What recommendations would you give to someone considering this product?
What integrations do you need?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
Cons
- Less Efficient Service
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.

Alison M.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Easy to use system with lots of feature.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
This system is super user friendly for both the end use and employees.
What is your favorite aspect of this product?
The mobile features are the best I have used!
What do you dislike most about this product?
Love this product, my only complaint would be consistent customer service.
What recommendations would you give to someone considering this product?
If you are looking for something easy for you and your employees to utilize this is the system for your organization.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Please tell us why you think this review should be flagged.

Abdoul O.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Excellent global HCM solutions
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro is an excellent system for organizations seeking global HCM solutions.
What is your favorite aspect of this product?
My favorite aspects of UKG Pro are the community and the learning center. Not only is UKG Pro intuitive and constantly adapting to new business needs, but the system also helps to streamline business and HR processes in ways that are smart and effective.
What do you dislike most about this product?
Reporting is fairly simple once you grasp it, but the learning part can be overwhelming and complicated for newbies.
What recommendations would you give to someone considering this product?
Increase the responsiveness regarding open cases is the only recommendation I can think of (from my experience).
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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