UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.1 /10
CX Score
7.0 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

86 Plan to Renew

71 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
70%
Negotiation and Contract:
70%
Conflict Resolution:
75%
Strategy & Innovation:
63%
Service Experience:
69%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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13% Negative
3% Neutral
84% Positive

Pros

  • Fair
  • Respectful
  • Security Protects
  • Trustworthy

Feature Ratings

Average 73

Archiving and Reporting

75

Benefits Administration

75

Payroll Integration

75

Self Service Portal

74

Regulatory Compliance

74

User and Enrollment Management

72

Contributions and Payment Tracking

72

Provider Management

71

Vendor Capability Ratings

Average 70

Availability and Quality of Training

77

Business Value Created

73

Breadth of Features

73

Ease of IT Administration

71

Quality of Features

71

Product Strategy and Rate of Improvement

71

Ease of Data Integration

70

Ease of Customization

69

Vendor Support

69

Ease of Implementation

68

Usability and Intuitiveness

64

UKG Pro Reviews

Deborah H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Features do not meet needs

Likeliness to Recommend

7 /10

What differentiates UKG Pro from other similar products?

SmartTax Integration with Kronos

What is your favorite aspect of this product?

Integration with Kronos Dimensions

What do you dislike most about this product?

Not a whole test environment

What recommendations would you give to someone considering this product?

What integrations do you need?

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Cons

  • Less Efficient Service
  • Inhibits Innovation
  • Slower Product Innovation

Alison M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use system with lots of feature.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

This system is super user friendly for both the end use and employees.

What is your favorite aspect of this product?

The mobile features are the best I have used!

What do you dislike most about this product?

Love this product, my only complaint would be consistent customer service.

What recommendations would you give to someone considering this product?

If you are looking for something easy for you and your employees to utilize this is the system for your organization.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Abdoul O.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent global HCM solutions

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro is an excellent system for organizations seeking global HCM solutions.

What is your favorite aspect of this product?

My favorite aspects of UKG Pro are the community and the learning center. Not only is UKG Pro intuitive and constantly adapting to new business needs, but the system also helps to streamline business and HR processes in ways that are smart and effective.

What do you dislike most about this product?

Reporting is fairly simple once you grasp it, but the learning part can be overwhelming and complicated for newbies.

What recommendations would you give to someone considering this product?

Increase the responsiveness regarding open cases is the only recommendation I can think of (from my experience).

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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