UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.1 /10
CX Score
7.0 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

86 Plan to Renew

71 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
70%
Negotiation and Contract:
70%
Conflict Resolution:
75%
Strategy & Innovation:
63%
Service Experience:
69%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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13% Negative
3% Neutral
84% Positive

Pros

  • Fair
  • Respectful
  • Security Protects
  • Trustworthy

Feature Ratings

Average 73

Archiving and Reporting

75

Benefits Administration

75

Payroll Integration

75

Self Service Portal

74

Regulatory Compliance

74

User and Enrollment Management

72

Contributions and Payment Tracking

72

Provider Management

71

Vendor Capability Ratings

Average 70

Availability and Quality of Training

77

Business Value Created

73

Breadth of Features

73

Ease of IT Administration

71

Quality of Features

71

Product Strategy and Rate of Improvement

71

Ease of Data Integration

70

Ease of Customization

69

Vendor Support

69

Ease of Implementation

68

Usability and Intuitiveness

64

UKG Pro Reviews

Carly A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Best HRIS I have worked with!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Impressive functionality and customization

What is your favorite aspect of this product?

Improves my efficiency as an HR Generalist

What do you dislike most about this product?

Can be complex for some end-users

What recommendations would you give to someone considering this product?

Engage with third part support for implementation such as Sability.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Includes Product Enhancements

Scott D. M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

UKG Pro Features Empower Employees w.Self-Service

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

UKG Pro offers a one-stop shop for benefits administration and payroll needs.

What is your favorite aspect of this product?

I like that I can adjust Payroll settings without having to go through HR department.

What do you dislike most about this product?

The UKG user interface could be more polished and looks a bit outdated.

What recommendations would you give to someone considering this product?

UKG Pro users should know that the log-in page does not work with certain web browsers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Optimize your HR processes with UKG Pro"

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro is a one-stop HR solution packed with great tools to improve workforce management, including: data analysis, salary management, talent management, benefits administration, recruiting and much more. These tools are unique compared to other HR software in that they offer a comprehensive HR management solution, allowing you to manage your HR needs from one place. In addition, UKG Pro also offers unique features like employee satisfaction tracking, recruitment and selection management.

What is your favorite aspect of this product?

What motivates me the most about UKG Pro is its ability to simplify the HR management process. The software centralizes all key HR functions in one place, allowing us to easily access information and get things done faster and more efficiently. I also like its extensive list of functions. Its intuitive user interface is easy to use.

What do you dislike most about this product?

Tech support isn't always reliable, can be slow to respond, and doesn't always offer the help you need. Additionally, the cost may be prohibitive for some users.

What recommendations would you give to someone considering this product?

I am a Recruitment Consultant and I recommend using and implementing UKG Pro to improve the efficiency of recruitment processes, ease the candidate selection process and reduce costs associated with recruitment. The software offers a variety of tools to help better manage your recruiting processes in a more efficient manner.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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