UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.1 /10
CX Score
7.0 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

86 Plan to Renew

71 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
70%
Negotiation and Contract:
70%
Conflict Resolution:
75%
Strategy & Innovation:
63%
Service Experience:
69%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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13% Negative
3% Neutral
84% Positive

Pros

  • Fair
  • Respectful
  • Security Protects
  • Trustworthy

Feature Ratings

Average 73

Archiving and Reporting

75

Benefits Administration

75

Payroll Integration

75

Self Service Portal

74

Regulatory Compliance

74

User and Enrollment Management

72

Contributions and Payment Tracking

72

Provider Management

71

Vendor Capability Ratings

Average 70

Availability and Quality of Training

77

Business Value Created

73

Breadth of Features

73

Ease of IT Administration

71

Quality of Features

71

Product Strategy and Rate of Improvement

71

Ease of Data Integration

70

Ease of Customization

69

Vendor Support

69

Ease of Implementation

68

Usability and Intuitiveness

64

UKG Pro Reviews

Kevin F.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Horrible decision!

Likeliness to Recommend

2 /10

What differentiates UKG Pro from other similar products?

Overly complicated, lacks intuitiveness, clearly different systems taped together with lack of consistent user experience, frustrating, overly priced, and customer support that lacks knowledge and urgency. Poor mobile experience as well. Little user adoption. Poor experience for administrators.

What is your favorite aspect of this product?

I don’t think there’s anything I could say that I , anyone on my HR team, or any of the employees or business leaders enjoy about this product. Maybe, the organizational charts are the only functionality that is worthy of mentioning.

What do you dislike most about this product?

Almost everything about the system, I dislike from the implementation experience to the administrator training experience and everything that follows. The system is not intuitive, it does not provide a consistent or friendly, simple user experience, it’s overly complicated, and overly priced with poor customer support. The mobile apps are also crappy. The Sales team oversells the product and they do not deliver.

What recommendations would you give to someone considering this product?

Turn and run. Don’t believe their sales team. The product is awful and has created a burden on my HR team, but we’re stuck in an overly price contract. Go to Rippling.

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

swapnil s.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Confusing product market has

Likeliness to Recommend

5 /10

What differentiates UKG Pro from other similar products?

I personally like Bamboo Hr more because it was quite easy tool in comparison to confusing UKG portal

What is your favorite aspect of this product?

Just that they have added shortcut feature on left side of the dashboard

What do you dislike most about this product?

The user interface i feel lost when i want to apply leaves

What recommendations would you give to someone considering this product?

Go for bamboo Hr much better than UKG portal.UKG confuses me

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Cons

  • Less Efficient Service

Verona Y.

  • Role: Human Resources
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic features

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

The product has seamless integration with other system hence it optimizes workload as compared to other products

What is your favorite aspect of this product?

Benefits administration, archiving and reporting and payment integration

What do you dislike most about this product?

I like everything about this product. Especially customer support that ensure that all customers issues are handled immediately

What recommendations would you give to someone considering this product?

I would recommend this product to all small and mid-enterprises looking for an integrated payroll

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Fair

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