UKG Pro Logo
UKG Pro Logo
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.6 /10
CX Score
7.7 /10
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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
78%
Negotiation and Contract:
77%
Conflict Resolution:
81%
Strategy & Innovation:
74%
Service Experience:
76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

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7% Negative
3% Neutral
90% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 77

Wellness

80

Onboarding Offboarding

80

Performance Management

79

Talent Acquisition

79

Career Pathing

78

Collaboration

77

Succession Planning

76

Employee Engagement

75

Learning and Development

75

Compensation Management

73

Rewards Recognition

71

Vendor Capability Ratings

Average 78

Breadth of Features

80

Availability and Quality of Training

80

Business Value Created

80

Quality of Features

78

Product Strategy and Rate of Improvement

78

Ease of IT Administration

78

Vendor Support

78

Ease of Customization

77

Usability and Intuitiveness

77

Ease of Data Integration

76

Ease of Implementation

75

UKG Pro Reviews

Feastre L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Payroll management for both talent acquisition

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

This Software is highly rated because we use it to help us manage all employee records and we use it as a tool for recruitment as well as core HR processes, payroll, succession and performance management, HR related file management before using this system, we had a lot of paper processes, and this system has allowed us to streamline and digitize much of what we do on a daily basis and streamlining processes.

What is your favorite aspect of this product?

With great tools for management one of them is the onboarding module allows to bring more efficiency to the onboarding process of new subordinates by ensuring that information is shared with the new team member throughout the onboarding as well as customization of reports that can also be programmed. It's called BI functionality. Not least of all it has a great review and list of tasks needed to complete quarters and year end.

What do you dislike most about this product?

When we start the open enrollment process we lose a great deal of time due to the delay for technical support. Which is valuable time that other programs do not make us lose, as for its benefits administration function it is very limited to elaborate benefit plans and their types. Its compensation management function does not work correctly for all users which is a code error.

What recommendations would you give to someone considering this product?

With good learning curve and knowledge of payroll or human resources the implementations of this program are very good at all business levels, we recommend a lot of practice of its tools to get the effectiveness of this almost complete system, UKG is used for everything, from the moment a candidate applies until after his separation and all the processes following it, it is in all our organization.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Victoria G.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

User friendly, very intuitive to use.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

It is very user friendly compared to Workforce ADP in my personal opinion.

What is your favorite aspect of this product?

That it is very easy to find internal information on personnel.

What do you dislike most about this product?

That it makes a new pop up tab when you click on someones file. I wish there were no popup tabs.

What recommendations would you give to someone considering this product?

Get used to all the buttons and features, play around with it and you will pick it up in no time.

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Fair

Adolfo V.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

We keep your personnel management up to date

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

We use the software in the human resources department to keep up to date all the management of our employees. From their schedules, shifts and hours worked, to their attendance and work performance. All in an easy to use system, with a clean interface, which allows us to be much more organized.

What is your favorite aspect of this product?

Allows you to keep track of each shift of the workday, being able to establish the workers by shifts, absences and the ability to find replacements for future shifts. It has a system where we can monitor and supervise the daily time worked online, as well as the attendance and absences of workers. All the management of time control is very easy to configure according to the shifts and the hours to be worked in each one. It has a very complete time and attendance management, to keep track of the employee's daily performance and order. Allows the supervision of time online, as well as the supervision of absences and permissions.

What do you dislike most about this product?

I would like to be able to configure the same shifts to different time zones, as we have workers located in several cities that have different time zones. Setting up the program to suit our needs, schedules, shifts and number of employees took time; a more automatic system would be perfect. The program needs a more efficient search engine, so that we can search and find employee profiles without so much delay.

What recommendations would you give to someone considering this product?

We can recommend this software to all companies, especially to those who work with different shifts, because the organization and assistance offered to carry all the management, is invaluable and quality. Undoubtedly we work much better since we have UKG Pro.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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