UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
7.9 /10
CX Score
8.0 /10
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Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 79

Wellness

81

Talent Acquisition

81

Performance Management

81

Career Pathing

80

Onboarding Offboarding

80

Collaboration

80

Employee Engagement

78

Learning and Development

78

Succession Planning

78

Compensation Management

74

Rewards Recognition

72

Vendor Capability Ratings

Average 80

Availability and Quality of Training

84

Business Value Created

84

Product Strategy and Rate of Improvement

81

Vendor Support

81

Breadth of Features

81

Usability and Intuitiveness

81

Ease of Implementation

80

Ease of IT Administration

79

Quality of Features

79

Ease of Customization

79

Ease of Data Integration

77

UKG Pro Reviews

Milan S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Marketing Manager

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG professional is user-friendly, the system provides up to date data that helps you keep compliant in many areas and it’s a very trendy look and feel creating it comfy for several users. The system has allowed us to go mostly paperless and puts information at our fingertips that we want to need to shop around for in storage. The reportage tool is amazing and makes it straightforward to report on almost any field within the system.

What is your favorite aspect of this product?

I like using software that enables the worker to possess the flexibility of viewing and submitting through the software. I conjointly like that each one of my documentation is there in one place. Loving the new analytics options within the Payroll entrance that allow you to examine potential problems without having to run reports. Points out how many terminated workers are being paid and active employees not being paid. Reduces time and will increase efficiency.

What do you dislike most about this product?

Some of the downsides are the inability to discuss tax problems with payment services and therefore the time it takes to urge cases to be resolved. If these were improved it’d give a far better client experience.

What recommendations would you give to someone considering this product?

This system is the best I have seen from a payroll and HR perspective. This can be compared to around ten different systems I’ve worked with over the 5+ years I have been within the payroll field. Having each HR and payroll info all in one place has been great.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

Adolfo V.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

We keep your personnel management up to date

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

We use the software in the human resources department to keep up to date all the management of our employees. From their schedules, shifts and hours worked, to their attendance and work performance. All in an easy to use system, with a clean interface, which allows us to be much more organized.

What is your favorite aspect of this product?

Allows you to keep track of each shift of the workday, being able to establish the workers by shifts, absences and the ability to find replacements for future shifts. It has a system where we can monitor and supervise the daily time worked online, as well as the attendance and absences of workers. All the management of time control is very easy to configure according to the shifts and the hours to be worked in each one. It has a very complete time and attendance management, to keep track of the employee's daily performance and order. Allows the supervision of time online, as well as the supervision of absences and permissions.

What do you dislike most about this product?

I would like to be able to configure the same shifts to different time zones, as we have workers located in several cities that have different time zones. Setting up the program to suit our needs, schedules, shifts and number of employees took time; a more automatic system would be perfect. The program needs a more efficient search engine, so that we can search and find employee profiles without so much delay.

What recommendations would you give to someone considering this product?

We can recommend this software to all companies, especially to those who work with different shifts, because the organization and assistance offered to carry all the management, is invaluable and quality. Undoubtedly we work much better since we have UKG Pro.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Paul D.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

UGK Pro - best in HCM & Payroll

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro is different because they listen to their customers and take suggestions and actually implement those suggestions! They care about your business and want it to succeed. They really follow their motto of "Our Purpose is People"

What is your favorite aspect of this product?

Ease of use. both for employees and for the deeper user.

What do you dislike most about this product?

there is really nothing I dislike

What recommendations would you give to someone considering this product?

Do your homework. Language is everything. Make sure that you and the vendor are speaking the same language. Be very clear about your expectations and needs. As with any transition or implementation- planning is key!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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