In Partnership With SelectHub
Software Claimed
What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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In Partnership With SelectHub
UKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
95 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 78%
- Negotiation and Contract:
- 77%
- Conflict Resolution:
- 81%
- Strategy & Innovation:
- 74%
- Service Experience:
- 76%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Fair
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Wellness
Onboarding Offboarding
Performance Management
Talent Acquisition
Career Pathing
Collaboration
Succession Planning
Employee Engagement
Learning and Development
Compensation Management
Rewards Recognition
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Also Featured in...
Workforce Management - Enterprise
Score 8.2
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Human Capital Management - Enterprise
Score 8.2
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Payroll
Score 8.1
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Score 7.1
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Alexa P.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
"Optimize your HR processes with UKG Pro"
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro is a one-stop HR solution packed with great tools to improve workforce management, including: data analysis, salary management, talent management, benefits administration, recruiting and much more. These tools are unique compared to other HR software in that they offer a comprehensive HR management solution, allowing you to manage your HR needs from one place. In addition, UKG Pro also offers unique features like employee satisfaction tracking, recruitment and selection management.
What is your favorite aspect of this product?
What motivates me the most about UKG Pro is its ability to simplify the HR management process. The software centralizes all key HR functions in one place, allowing us to easily access information and get things done faster and more efficiently. I also like its extensive list of functions. Its intuitive user interface is easy to use.
What do you dislike most about this product?
Tech support isn't always reliable, can be slow to respond, and doesn't always offer the help you need. Additionally, the cost may be prohibitive for some users.
What recommendations would you give to someone considering this product?
I am a Recruitment Consultant and I recommend using and implementing UKG Pro to improve the efficiency of recruitment processes, ease the candidate selection process and reduce costs associated with recruitment. The software offers a variety of tools to help better manage your recruiting processes in a more efficient manner.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Deborah H.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Features do not meet needs
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
SmartTax Integration with Kronos
What is your favorite aspect of this product?
Integration with Kronos Dimensions
What do you dislike most about this product?
Not a whole test environment
What recommendations would you give to someone considering this product?
What integrations do you need?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
Cons
- Less Efficient Service
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Ramiro L.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2023
It's an all-in-one employment solution
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
All payroll processing is handled by UKG. Our expanding business needs can be met with their help because they are a comprehensive and reliable system. Their customer service is quick to respond to our inquiries and provide helpful solutions.
What is your favorite aspect of this product?
The fact that I can use UKG Pro whenever I want to and that its community is so full of helpful resources is its best feature. The community even provides detailed instructions on how to set up a particular procedure. I enjoy that if I have any trouble locating a service or am unsure of how to proceed within the neighborhood, I can always give the office a call and someone will help me out.
What do you dislike most about this product?
It can feel like an eternity until your case is addressed or even someone responds to you due to the case logging system. It would be helpful if the auto-reply email included included the case subject and not simply the case number.
What recommendations would you give to someone considering this product?
UKG Pro has solved a lot of issues for me, such as getting rid of manual checks, making it easy to make new time and pay codes, and facilitating payments.
Pros
- Efficient Service
- Saves Time
- Helps Innovate
- Performance Enhancing
Please tell us why you think this review should be flagged.
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