UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

7.6 /10

CX Score

7.7 /10

56 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 77%
Conflict Resolution:: 81%
Strategy & Innovation:: 74%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative

3% Neutral

90% Positive

Pros

Respectful
Fair
Acts with Integrity
Security Protects

Feature Ratings

Average 77

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Average 78

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.1

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Emily S.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use, but could use some improvements

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

The customer success portal and ability to create cases, teams seem to work together well.

What is your favorite aspect of this product?

Easy to use, I love the Share Ideas page but would like to see more of the favorited ideas implemented.

What do you dislike most about this product?

Certain improvements are needed, namely in benefits administration and certain areas of payroll.

What recommendations would you give to someone considering this product?

Evaluation of the Share Ideas page to make them come to fruition, it's frustrating to see "future consideration" on a well received idea for years over years.

Pros

Trustworthy
Effective Service
Client Friendly Policies
Fair

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

UKG needs a major overhaul. It is currently awful.

Likeliness to Recommend

1 /10

Pros

Trustworthy
Caring
Respectful
Fair

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Christina G.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Endless Possibilities!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro has been highly responsive anytime we have needed their support! Every case I have every opened has been a positive impact which helps when you may need to use a lot of customization or self-service as a company to do your own development! They have always been very open on their skills and their experience to best assist me.

What is your favorite aspect of this product?

UKG Community Service. The ability to connect and share ideas with all of UKG's customers!

What do you dislike most about this product?

The community aspect of UKG Pro is AMAZING! There is a way to have direct contact with ALL of UKG Pro's customers making it easy to network and share ideas. However, sometimes when UKG determines that they will act on those ideas there is no real transparency on how those rollouts will works so hope rises and crashes often for those heavily involved with the development and optimization of the product for your organization.

What recommendations would you give to someone considering this product?

Take you time in implementation. If you can budget for the test environment it is well worth it to be able to forecast actual problems!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Under Delivered
Charges for Enhancements

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

85 Likeliness to Recommend

1 Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Career Pathing Ability to map and communicate standard employee career paths.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Succession Planning Software contains employee succession planning functionality.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Compensation Management Software provides ability to track and measure employee compensation

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Payroll

Benefits Administration

UKG Pro Reviews

Emily S.

Easy to use, but could use some improvements

Likeliness to Recommend

Pros

UKG needs a major overhaul. It is currently awful.

Likeliness to Recommend

Pros

Cons

Christina G.

Endless Possibilities!

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

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Oracle Talent Management

1
Since last award

Feature Ratings

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation