UKG (Ultimate Kronos Group)

UKG Pro

Composite Score

7.6 /10

CX Score

7.7 /10

56 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 77%
Conflict Resolution:: 81%
Strategy & Innovation:: 74%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

7% Negative

3% Neutral

90% Positive

Pros

Respectful
Fair
Acts with Integrity
Security Protects

Feature Ratings

Average 77

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Average 78

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Also Featured in...

Workforce Management - Enterprise

Score 8.2

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Human Capital Management - Enterprise

Score 8.2

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Payroll

Score 8.1

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.1

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Thomas M.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

UKG Pro is very powerful and reasonably priced

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Much of the UKG Pro lives in a single database and those modules that are separate are very tightly integrated, such that to the end-user, HR staff, and IT administrators, it might as well all be in a single database. Customer service, in our experience, has been superb and greatly exceeds the quality of service we have experienced with other vendors. Clear communication, prompt response and action, and positive outcomes. UKG cares about their customers and believes in and exhibits a "Partners for Life" relationship.

What is your favorite aspect of this product?

The ease of administration. Our HR Team has owned UKG Pro since about 12-months post implementation. IT was instrumental in implementation and initial configuration of security roles, but has limited administration duties at this point.

What do you dislike most about this product?

A couple of modules could use some continued development and expansion of features, such as Compensation Management.

What recommendations would you give to someone considering this product?

Do your due diligence, ensure you have the proper team members identified for implementation and able to dedicate sufficient time and efforts to implementation activities to ensure success. Don't underestimate the effort involved, but know that the time spent will pay off in the long run.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tara M.

Role: Human Resources
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

User friendly but configuration is complex

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

User friendly

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Complex configuration

What recommendations would you give to someone considering this product?

Reduce complexity

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Leon M.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Great product, needs more custimizability.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Overall value and ease of use.

What is your favorite aspect of this product?

Relationship with UKG and their willingness to listen.

What do you dislike most about this product?

Needs more flexibility, and customizability.

What recommendations would you give to someone considering this product?

Make sure you can use an off the shelf product with limited customization.

Pros

Friendly Negotiation
Reliable
Enables Productivity
Trustworthy

Cons

Inhibits Innovation
Commodity Features
Less Efficient Service

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

85 Likeliness to Recommend

1 Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love UKG Pro?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Career Pathing Ability to map and communicate standard employee career paths.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Succession Planning Software contains employee succession planning functionality.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Compensation Management Software provides ability to track and measure employee compensation

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Workforce Management - Enterprise

Human Capital Management - Enterprise

Payroll

Benefits Administration

UKG Pro Reviews

Thomas M.

UKG Pro is very powerful and reasonably priced

Likeliness to Recommend

Pros

Tara M.

User friendly but configuration is complex

Likeliness to Recommend

Pros

Leon M.

Great product, needs more custimizability.

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

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Oracle Talent Management

1
Since last award

Feature Ratings

Wellness

Onboarding Offboarding

Performance Management

Talent Acquisition

Career Pathing

Collaboration

Succession Planning

Employee Engagement

Learning and Development

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation