What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Remote Support category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
95%
Strategy & Innovation:
92%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

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1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Fair
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Remote Support

88

Remote Control

87

Attended and Unattended Remote Access

84

Role-Based Access Controls

80

Discovery

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Quality of Features

84

Business Value Created

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Breadth of Features

81

Ease of Data Integration

81

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Ease of Customization

76

TeamViewer Reviews

Dhaus M.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Effortlessly connect to other PCs

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Within the application we have multiple functions that allow us to share the screen to show the client user the updates that are being made.

What is your favorite aspect of this product?

It allows me to install patches, correct processes, perform updates and interact with the client user and much more.

What do you dislike most about this product?

There is nothing to dislike in TeamViewer remote support application.

What recommendations would you give to someone considering this product?

TeamViewer is easy to implement and integrate. It is very easy to troubleshoot and train employees on how to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natasha M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Complete and Innovative Remote Support Services

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

It is very easy to access and use from any device with any lags of network issues.

What is your favorite aspect of this product?

I like how the platform is continuously updating with cutting edge innovative solutions to ensure that regardless of the changes in technology we are always in a better position to offer excellent remote support to our clients.

What do you dislike most about this product?

I started using TeamViewer during covid time. It came very handy as we were in great need of software to help us continue offer support to our clients remote. Since then, I can't count a single drawback with it.

What recommendations would you give to someone considering this product?

To any organisation looking for a complete cloud-based remote support solutions, I highly recommend TeamViewer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Jordan .

  • Role: Public Sector
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

An amazing tool for controlling devices remotely.

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

When I wish to access a remote computer via the internet and manage nearly any task, TeamViewer comes in assistance. As a result, TeamViewer is one of the market's most reliable references. Its interface is quite user-friendly, and I can access the resources of a machine thousands of kilometers away via access requests or a previously configured parameterization. I need to ensure a secure framework when I need to remotely access a PC, and TeamViewer depends on a safe and reliable credential process that needs to be entered to establish the connection.

What is your favorite aspect of this product?

TeamViewer is one of the best and most reliable remote-access applications. The free version of this software is ideal for a single user (the premium version is better suited for commercial use by large corporations). The best characteristics I’d like to highlight are that It allows us to access and operate the computer of another person for a variety of objectives, such as troubleshooting, application installation, and so on. Furthermore, file transfer between two devices is smooth due to the interoperability of many operating systems and devices such as iOS, Android, Linux, and Microsoft Windows in mobile and computer devices.

What do you dislike most about this product?

The vulnerability of TeamViewer to security risks disturbs me. Unauthorized users may be able to read private information or execute other destructive activities on my computer if I am not cautious.

What recommendations would you give to someone considering this product?

I like TeamViewer because it delivers dependable and secure remote access. When I use the software’s connection services, the encryption feature ensures that my data is protected. Furthermore, its extensive platform support makes it extremely accessible to consumers across a wide range of devices, regardless of expertise level. TeamViewer has been acclaimed by both experts and non-specialists for their flexibility of installation and use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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