What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 92%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Enables Productivity
- Effective Service
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Network Management
Discovery
Process Automation
Endpoint Backup
Patch Management
Remote Control
Anti Malware Signature Detection
Support for IoT Devices
Real User Monitoring
Ransomware Recovery and Removal
Remote NOC, SOC, Helpdesk Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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TeamViewer Reviews
Suraj M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Amazing remote connectivity software
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
it provides all kind of flavors as per the business needs
What is your favorite aspect of this product?
widely used among industries and highly efficient and improving features
What do you dislike most about this product?
while on a remote session for installing any application which requires admin credentials, the screen on the remote end goes black unless user himself enter credentials or discard changes.
What recommendations would you give to someone considering this product?
if your business only need a remote management software, you can consider using it
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Gary A.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2024
Simplifying Remote IT Assistance in Healthcare.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer has become one of our go-to tools for providing efficient and secure remote support. In healthcare, where downtime can directly affect patient care, having the ability to troubleshoot and resolve issues without physically being on-site is a game-changer. TeamViewer allows us to quickly address technical problems across different departments, whether it’s assisting with network issues, supporting the installation of new software, or ensuring that medical devices are properly connected to our network.
What is your favorite aspect of this product?
One feature that stands out for me is TeamViewer’s multi-platform support. It’s not limited to just desktop systems. We’ve used it to remotely manage mobile devices and even some medical equipment that runs on specialized software. This flexibility has made it easier for our IT team to stay on top of all devices, regardless of the platform they’re using. Plus, TeamViewer’s file transfer feature lets us easily send updates or configuration files, which speeds up our support processes and ensures that everything is properly synchronized.
What do you dislike most about this product?
The software could improve its user interface a little; some of the more advanced options for remote sessions can be a bit clunky to navigate.
What recommendations would you give to someone considering this product?
Since we started using TeamViewer, it has drastically improved the efficiency of our IT operations. We’ve significantly reduced the need for on-site visits, saving time and resources. Plus, it has allowed us to provide faster support for staff, ensuring that any issues related to medical devices, patient records, or other essential systems are resolved promptly, minimizing disruptions to patient care.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Rajdeep P.
- Role: Industry Specific Role
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2024
Effortless Remote Access for All Platform
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Its seamless cross-platform compatibility, robust security features, and ease of use for both personal and professional remote access.
What is your favorite aspect of this product?
My favourite aspect is its ability to provide effortless, secure remote access across devices and platforms globally.
What do you dislike most about this product?
The occasional false detection.
What recommendations would you give to someone considering this product?
Should recommend to anyone for personal and professional use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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