What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

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Awards & Recognition

TeamViewer won the following awards in the Remote Support category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Fair
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Remote Support

88

Remote Control

87

Attended and Unattended Remote Access

84

Discovery

79

Role-Based Access Controls

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Quality of Features

84

Business Value Created

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of IT Administration

81

Breadth of Features

81

Vendor Support

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

77

Ease of Customization

75

TeamViewer Reviews

Marian C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

It has made remote work so much easier for me

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

When it comes to remote operation, nothing beats Teamviewer. Compared to other similar products, it stands out as being more convenient and functional. It gives me the ability to view and operate the screen at both the remote destination and source simultaneously. Additionally, it works seamlessly with security software, making it a hassle-free experience for me. Additionally, the ability to operate while viewing both the remote site and the screen has made communication and collaboration with my team more efficient and effective.

What is your favorite aspect of this product?

I no longer have to worry about commuting to my office desk, as I can log into the office PC from my home PC. This has saved me a lot of time and money. I can now work from anywhere, and the frequency of commuting to work has become much more efficient. Its convenience, reliability, and functionality have made remote work much more accessible and efficient, saving me time and money. While it does have some drawbacks depending on the network status, I still highly recommend it. Give it a try and see how it can improve your work life like it has mine.

What do you dislike most about this product?

Depending on the network environment and computer status, accessing it or operating it may be difficult. It may cause delays, making it challenging to work smoothly.

What recommendations would you give to someone considering this product?

With the ability to operate remotely, it allows you to work on anything that only a specific computer can do, no matter where you are located. This has opened up a multitude of possibilities for me, and I no longer have to worry about being in the office to complete specific tasks. Not only has it increased my work efficiency by allowing me to work from anywhere, but it has also saved me money on software installed on each computer. I can now troubleshoot any issues that arise remotely, which has made both my work and personal life easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Philip L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

User friendly way for receiving remote support.

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

All the solutions on the market are pretty similar, there is little differentiation from an end-user perspective.

What is your favorite aspect of this product?

security, as you will need to grant the other party access to your pc.

What do you dislike most about this product?

From an end-user point of view there is little to dislike about the product.

What recommendations would you give to someone considering this product?

Compare competition as there seems quite a few similar solutions.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Respectful

Hong C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

big remote controller

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

It is a great remote controller for PCs, it is second to none, it also has a mobile version that allows you to control both PC and cell phone devices. This is something that gives us a lot of confidence and peace of mind when we put together projects because there are always things unresolved after hours office that we can solve remotely without major problem.

What is your favorite aspect of this product?

My favorite aspect is how organized the software is, it is undoubtedly the most advanced software that exists, it also has audio facility to verbally communicate commands and thus enter the areas that the guest needs.

What do you dislike most about this product?

the early morning hours are not stable to use the program, this is a flaw and we believe that it could be improved

What recommendations would you give to someone considering this product?

I recommend this program for designers of any field who work as a team and want to give their jobs a bonus remotely when they do something they have forgotten after working hours.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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