What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Enables Productivity
- Fair
- Acts with Integrity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
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TeamViewer Reviews
Ram A.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted May 2023
The best tool to support remote employees
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer provides a few options to support remote employees and allows to mix of options from always-on agents that can be connected at any time to agentless support to allow users to initiate the session.
What is your favorite aspect of this product?
TeamViewer is well established, both our MDM and ITSM have out-of-box integration that can be set in a few minutes. Pricing is very reasonable and the value is excellent.
What do you dislike most about this product?
The only thing we don't like is that SSO is only available on the Enterprise plan, which is much more expensive than the Team plan.
What recommendations would you give to someone considering this product?
Consider installing the agent on all non-employee computers to gain full remote control on computers like conference rooms, media players, etc.
Pros
- Performance Enhancing
- Unique Features
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Andy W.
- Role: Information Technology
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted May 2023
Easy to use
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer offers a user-friendly interface that makes it easy to navigate and operate the software. Setting up remote connections and managing devices is generally straightforward.
What is your favorite aspect of this product?
TeamViewer provides a comprehensive set of features, making it a versatile remote desktop solution.
What do you dislike most about this product?
The pricing can be a bit on the higher side for some users, especially for commercial usage.
What recommendations would you give to someone considering this product?
TeamViewer is a highly regarded remote desktop software that provides a reliable and feature-rich solution for remote access and control.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Santosh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Easy to use
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Easy to use interface, High performance.
What is your favorite aspect of this product?
wide range of features
What do you dislike most about this product?
Security, two-way authentication
What recommendations would you give to someone considering this product?
Right choice for remote access to desktop from anywhere
Pros
- Enables Productivity
- Client Friendly Policies
- Generous Negotitation
- Helps Innovate
Please tell us why you think this review should be flagged.
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