What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Enables Productivity
- Fair
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Support
Remote Control
Attended and Unattended Remote Access
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
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TeamViewer Reviews
Robert S.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
The best option for remote work and assistance
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meeting and similar programs make it simple to give and take control and work together. It saves time and money for IT support staff to not have to travel to the site of a problem in order to fix it, making remote access a priceless tool.
What is your favorite aspect of this product?
TeamViewer is one of the most popular conferencing programs currently available because it is compatible with both offline and online platforms, making it easy to send and receive data and to remotely control another computer.
What do you dislike most about this product?
When compared to contemporary options, I believe TeamViewer's design to be obsolete. While Chrome Remote Desktop is convenient for quick remote sessions, Parsec is more suited to complex tasks due to its robust shortcuts for keyboards and multi-monitor support, features that have proven problematic for TeamViewer in the past.
What recommendations would you give to someone considering this product?
No longer do I need to lug around a bulky desktop or laptop computer just to get to my important files and information. Thanks to TeamViewer's user-friendly interface, I never have to worry about missing out on crucial data while I'm away from my work.
Pros
- Enables Productivity
- Efficient Service
- Over Delivered
- Helps Innovate
Please tell us why you think this review should be flagged.
Anton K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Best remote access software in the market
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The convenience of being able to fix my clients' issues from anywhere in the world by simply taking control of their computer remotely via a remote access service. Besides the extra safety measures that having a login ID and password provides.
What is your favorite aspect of this product?
The simplicity with which I may assume remote control of my coworkers' systems and assist them in troubleshooting. TV facilitates easy remote troubleshooting.
What do you dislike most about this product?
Authentication system. Recently, the app has been insisting that users "login" to their website, which is problematic because previous attempts to do so typically failed. Working without needing to log in would be convenient.
What recommendations would you give to someone considering this product?
Helping out your team when you can't be there physically. The ability to fix problems from a distance is brilliantly easy and saves time and effort.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Security Protects
Please tell us why you think this review should be flagged.
John B.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2023
I like and trust TeamViewer for remote access
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Since its inception, I've relied on TeamViewer since it provides everything I need to share files, desktops, and screens remotely from anywhere in the world, both professionally and personally. My TeamViewer is compatible with a wide range of devices and operating systems, and it features an auto-connect feature and account registration.
What is your favorite aspect of this product?
When it comes to remote access programs, I highly recommend TeamViewer. If you're only one person, the free edition of this program is great. What I like best about it is that we can take over one other's computers remotely and perform tasks like installing software, fixing technical issues, etc.
What do you dislike most about this product?
It is the obligation of the authorizing user to take all necessary steps to protect the confidentiality and integrity of the authorized party's data. One potential improvement would be to improve the quality of the final report given to both consumers.
What recommendations would you give to someone considering this product?
TeamViewer is installed on all of my devices, and I've registered my account with the service so that I can access them from anywhere at any time. The workplace environment is ideal for using LAN networks.
Pros
- Helps Innovate
- Reliable
- Transparent
- Continually Improving Product
Please tell us why you think this review should be flagged.
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