What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Enables Productivity
- Fair
- Acts with Integrity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
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TeamViewer Reviews
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2024
Simple and effective remote support tool
Likeliness to Recommend
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Alhashir M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Efficient tool for Remote support
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
User friendly interface to connect with teams or access devices remotely.
What is your favorite aspect of this product?
I can securely access my devices remotely and perform my tasks anytime from anywhere. Great with drag and drop menu.
What do you dislike most about this product?
Sometimes password changes frequently which causes disruption
What recommendations would you give to someone considering this product?
Good for remote support and access
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Vikeshni R.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted May 2024
The version I used is great
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The ease of use and functionality
What is your favorite aspect of this product?
It's overall service
What do you dislike most about this product?
I've used the free version, not much
What recommendations would you give to someone considering this product?
It's great, try it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
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