Sprout Social Enterprise Logo Award Winner Product Badge
Sprout Social Enterprise Logo Award Winner Product Badge
Sprout Social

Sprout Social Enterprise

8.6 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Monitoring category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

0% Negative
3% Neutral
97% Positive

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 84

Social Media Channel Integration Inbound

90

Publishing

89

Visual Analytics

87

Dashboards and Reporting

84

Collaboration

83

Sentiment Analysis

81

Audience Segmentation

81

Influencer Identification

80

Competitor Tracking

80

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Ease of Customization

89

Business Value Created

89

Quality of Features

87

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

84

Usability and Intuitiveness

83

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

80

Sprout Social Enterprise Reviews

Dean B.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Sprout Social simplify our work

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Although I have tried other applications that are comparable to Sprout, I find that it is the most convenient and easy to use. The data is quite useful for quarterly and yearly reports, and the scheduling features are reliable and up-to-date with social media's ever-evolving norms.

What is your favorite aspect of this product?

It's a customer relationship management system as well as a location to centrally manage your social media accounts. You may choose which subset of customers you want to reach with your postings, as well as when they should be published across different channels.

What do you dislike most about this product?

Sprout may be difficult to use at times; one feature I'd like to see modified is the comparative date used when looking at statistics and interaction rates for different time periods.

What recommendations would you give to someone considering this product?

Put your doubts about Sprout Social to rest and give it a go. I highly recommend it as a useful social media management tool for your company. When you sign up for Sprout Social, you may try it out for free. As a result, you can determine if it's a good fit for you. In addition, an Account Executive is available for live chat demonstrations of the platform's features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feastre L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Providing Customer Success and Technical Support

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

We have the ability to manage through our mobile and computer platform all of our social networks and our experience has been very positive. We have found Sprout Social to be easy to set up and use, and also easy to teach to some of our less tech savvy customers is our primary program for managing and analyzing social networks. Thanks to the platform we have excellent results at no additional cost.

What is your favorite aspect of this product?

We have a wide variety of templates for content creators with just one click we have them at hand which helps us to create marketing campaigns more often, the high level of intuitiveness of its user interface, including the number of publications, integrated functions and metrics set for reports we have many tools for support material and be able to create new things with marketing in different ways.

What do you dislike most about this product?

They should make an integration for Gif as it also presents failures to internal code nieles due to its programming by which it presents several failures or many errors with the applications hence the LinkedIn photo is published in a strange way. They end up being a smaller and reduced version of the image or and limitation in the amount of publications that you can make or upload a photo for Instagram as many more errors as a result of that problem.

What recommendations would you give to someone considering this product?

Sprout Social meets the needs of most organizations. For a very small company, this type of software would not be necessary, as accounts could easily be managed natively. But it is highly recommended for large companies that need to manage a certain amount of social networks and publications as well as online marketing, the best way to grow through networks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luis J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Sprout is the ideal solution for online management

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

If you want to save time when it comes to planning, organizing and reviewing everything related to social media Sprout is ideal for your overall network management, where overall experiences are good. Where you have the opportunity to track how our advertising is reaching the target audience." to schedule content in advance and the data reports help identify trends along with the performance of individual posts in different years."

What is your favorite aspect of this product?

Great features like creating a calendar for posting (for all those who work a lot with social media). You can track and measure trend metrics in real time. There is also an online chat, you find it in the settings (gear icon) if you are authorized. Finally, you can contact technical support by email. In addition, you can call - the US number is listed at the bottom of the site.

What do you dislike most about this product?

The features are limited and the user interface is more sparse, as is the addition of more analytics data to search through and an improvement in their code for the app because it doesn't work when you tried to open it on a phone, it's common when updating activities easily. If something needs to be updated, we have to delete the old ones and then add them back in.

What recommendations would you give to someone considering this product?

Being a very simple platform to us Sprout has helped us with growth at the level of more publications and social analytics with a good level of depth. It is highly recommended for creating and pulling custom reports which is not seen in many platforms, the few in existence have a high cost for such tools which we can get at a free price thanks to Sprout.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Caring

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