What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Publishing
Visual Analytics
Dashboards and Reporting
Collaboration
Sentiment Analysis
Audience Segmentation
Influencer Identification
Competitor Tracking
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Availability and Quality of Training
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Sprout Social Enterprise Reviews
Angelica B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
We manage our social networks in record time
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
This is a very simple program in which we can manage all the social networks in a comfortable way, with all the information accessible, without having to look for other programs. It allows us to make publications in real time, but also to schedule them, as well as to interact from the same platform with the followers, their comments and private messages.
What is your favorite aspect of this product?
The sentiment analysis generated by the program is very accurate and helps us to know and take into account the favorable and negative interactions of each publication. The program also allows us to plan and schedule the content for a week and more, in addition to suggesting the best times for publications and other options to achieve an optimal publication.
What do you dislike most about this product?
I wish they could add tiktok to their list of allowed networks in their software, as it is a platform we use a lot. Uploading videos, either for feed posting or for stories, takes time no matter the size of the video. Your metrics are good, but I would like more depth and suggestions for improvement.
What recommendations would you give to someone considering this product?
We use Sprout Social to manage our social media programs on SendGrid, giving us a single platform to schedule and post content, respond to comments and direct messages, and review our analytics and performance. We also use it as an image repository to store related files for posting to our social accounts.
Pros
- Enables Productivity
- Inspires Innovation
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Adonai G.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
My Experience With Sprout Team
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Team is unique in that it offers both social media monitoring and management features.
What is your favorite aspect of this product?
Makes growing online business presence easy It makes monitoring mentions easy It can schedule posts
What do you dislike most about this product?
It has been an extremely smooth experience using Sprout Team
What recommendations would you give to someone considering this product?
I recommend it for both monitoring and social media management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Mykhailo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Promote social networks in a timely manner
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Social helps us to be better with everything that involves the management and monitoring of social networks that are managed in the organization; at the same time allows us to enjoy the benefit that this implies in making marketing decisions, obtaining and retaining customers, increased interaction with users of social networks and increased sales. Everything has turned out for the better in the organization with the use of this tool.
What is your favorite aspect of this product?
There are many positive qualities and contributions that Sprout Social brings to the management of social networks in my organization; it streamlines the work of the entire marketing team and helps us promote our products and services. It allows us to schedule publications and track their performance is incredible; it also has an excellent capacity for listening to different social networks.
What do you dislike most about this product?
One thing I don't like is its high price; on the other hand, the mobile app doesn't have the best performance or all the features of the desktop one.
What recommendations would you give to someone considering this product?
We have implemented it because of the significant contribution it means to the management of the organization's social networks and social listening. We highly recommend using Sprout Social for managing and monitoring social networks, what is published on them, and the interaction of users with the published content.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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