Smartsheet Customer Reviews 2025 | SoftwareReviews

Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

151 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Status

Add Attachments

Task Reporting

Task Categorization

Task Prioritization

List Tasks

Due Dates

Add Notes

Notifications

Automated Workflow

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

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Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Renan Martucci, B.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Robust, user friendly and powerful API integration

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

API integrations and online sharing capabilities

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Lake of Portfolio view

What recommendations would you give to someone considering this product?

Among many solutions in the market, Smartsheets has highest number of benefits in terms of cost, features and usability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mary Rose M.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Makes task management easy

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet can handle complex projects and easy to navigate formula creation

What is your favorite aspect of this product?

Smartsheet has a lot of features that can help minimize your work. It has functions that can create formulas to simplify the monitoring or processing of requests

What do you dislike most about this product?

The product have limitations in accommodating large number of data.

What recommendations would you give to someone considering this product?

It would help if you considered ways to adapt data, like other applications or the cloud.

Pros

Reliable
Continually Improving Product
Enables Productivity
Trustworthy

Shelby G.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

SmartSheet Fair Review

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Many features - efficient working. Remote access from the mobile app - it is great!

What is your favorite aspect of this product?

I was looking for a solution to be able to easily create and access live spreadsheets to generate time sheets for a team of nationally deployed engineers. I found Smartsheet and never looked back. I was able to create 30 + of the time sheets using the spreadsheet feature and give a live link to individuals to input data each day. This took so much time out of the old manual process and gave me exactly what was required. The system is easy and straightforward to use if you are familiar with spreadsheets and all of my team were able to access with no issues.

What do you dislike most about this product?

There were a couple of times that the spreadsheets did not auto save, but could be due to connection.

What recommendations would you give to someone considering this product?

Smartsheet is simple enough to implement with minimal effort - you can build your base spreadsheet and go from there

Pros

Saves Time
Client's Interest First
Helps Innovate
Continually Improving Product

Smartsheet

What is Smartsheet?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

List Tasks Display outstanding tasks

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Notifications Tool alerts business of an application generated event.

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Renan Martucci, B.

Robust, user friendly and powerful API integration

Likeliness to Recommend

Pros

Mary Rose M.

Makes task management easy

Likeliness to Recommend

Pros

Shelby G.

SmartSheet Fair Review

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

Add Attachments

Task Reporting

Task Categorization

Task Prioritization

List Tasks

Due Dates

Add Notes

Notifications

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support