Smartsheet Customer Reviews 2025 | SoftwareReviews

Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

150 Reviews Write a Review

Claim Software

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Smartsheet won the following awards in the Task Management category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Trustworthy

Feature Ratings

Average 85

Task Assignment

Task Status

Task Categorization

Task Reporting

Add Attachments

Task Prioritization

List Tasks

Due Dates

Add Notes

Notifications

Automated Workflow

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Priyanka L.

Role: Human Resources
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

" Incredible, Intrusive, Organised & Inexpensive "

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Top security. Pleasant. It has unique features. It helps us to organize, plan and schedule for projects and non projects. It collaborate teams thus maximizes production. It has intrusive design. Ease of use. It is customizable to meet all you need. Track the progress of ongoing projects. Ability to start several projects at the same time. Availability and affordability guaranteed. It prepares invoices . It helps in attachment of existing files and images. It satisfies with all it has.

What is your favorite aspect of this product?

Customizable thus meets all we need. Team collaboration. Ease of use. Improved features. Prepares projects' and tasks budget. Organize my work. Available. No plugins. Scheduling and adding assignment to teams.

What do you dislike most about this product?

Nothing at all hence it meets all under one roof.

What recommendations would you give to someone considering this product?

I highly recommend SmartSheet tool because it meets all we need under one roof, pick it and implement it into use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mercy I.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Best Task Management Tool

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet not only makes task management easy but also makes task collaboration seamless. The tool is also multipurpose in that there are other important features such Project Management capabilities and Portfolio Management features.

What is your favorite aspect of this product?

Setting up Smartsheet was easy and the tool presents many features that are helpful and easy to use. The tool makes project collaboration easy. With Smartsheet it is easy to create, track and complete tasks. Customization is also easy

What do you dislike most about this product?

I really have no complains considering the tool has been very helpful.

What recommendations would you give to someone considering this product?

Smartsheet is a great solution if you are looking for an all round project and task management tool. I recommend the tool having had a good experience.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Elizabeth M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

Smartsheet review

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is cost friendly and user-friendly to work with compared to other similar products.

What is your favorite aspect of this product?

It can easily tell one is supposed to finish a project.

What do you dislike most about this product?

It is the best

What recommendations would you give to someone considering this product?

Yes they should give it a try

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Attachments Ability to add attachments for tasks

Task Prioritization Ability to assign a priority to tasks.

List Tasks Display outstanding tasks

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Notifications Tool alerts business of an application generated event.

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Priyanka L.

" Incredible, Intrusive, Organised & Inexpensive "

Likeliness to Recommend

Pros

Mercy I.

Best Task Management Tool

Likeliness to Recommend

Pros

Elizabeth M.

Smartsheet review

Likeliness to Recommend

Pros

Most Popular Smartsheet Comparisons

Jira

Asana

Trello

monday.com

Wrike

Microsoft Project

1
Since last award

Feature Ratings

Task Assignment

Task Status

Task Categorization

Task Reporting

Add Attachments

Task Prioritization

List Tasks

Due Dates

Add Notes

Notifications

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support