Smartsheet Customer Reviews 2024

Smartsheet

Composite Score

9.0 /10

CX Score

9.3 /10

136 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

0% Negative

3% Neutral

97% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Acts with Integrity

Feature Ratings

Average 85

Task Assignment

Task Status

Task Categorization

Task Prioritization

List Tasks

Task Reporting

Add Notes

Add Attachments

Due Dates

Shared Task List

Automated Workflow

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

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Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Chhatrapal S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Versatile Teamwork and Project Management Platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet's spreadsheet-like interface and complete project management tools make it easier to use than Microsoft Project. Smartsheet offers advanced reporting and automation for project insights, unlike Trello.

What is your favorite aspect of this product?

New dashboards enable real-time project analytics and performance monitoring.

What do you dislike most about this product?

Limited offline capabilities can kill productivity in low-connectivity contexts.

What recommendations would you give to someone considering this product?

Best for spreadsheet-savvy companies looking to improve project management.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Caring

Rohit S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Spreadsheets that work well together.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is great because it combines the freedom of a spreadsheet with tools for managing projects.

What is your favorite aspect of this product?

Viewing and editing complicated data sets is made easy, so team members can change how they see things.

What do you dislike most about this product?

Smartsheet can be pricey for small businesses or teams.

What recommendations would you give to someone considering this product?

Smartsheet is great for managing multiple projects and working together.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Good simple solution for getting up and running

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Smartsheet Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

List Tasks Display outstanding tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Add Attachments Ability to add attachments for tasks

Due Dates Ability to track due dates of tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Chhatrapal S.

Versatile Teamwork and Project Management Platform

Likeliness to Recommend

Pros

Rohit S.

Spreadsheets that work well together.

Likeliness to Recommend

Pros

Good simple solution for getting up and running

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

Task Categorization

Task Prioritization

List Tasks

Task Reporting

Add Notes

Add Attachments

Due Dates

Shared Task List

Automated Workflow

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support