Cisco Systems

Smartlook Analytics

Composite Score

7.9 /10

CX Score

7.9 /10

17 Reviews Write a Review

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What is Smartlook Analytics?

Smartlook is a comprehensive product analytics & visual user insights tool. It is the only combined quantitative + qualitative analytics platform that’s actually easy for growing teams to set up and adopt.

Company Details

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Awards & Recognition

Smartlook Analytics won the following awards in the Product Analytics category

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3 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

10 Top Rated Features

2024

Smartlook Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartlook Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 81%
Conflict Resolution:: 93%
Strategy & Innovation:: 86%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartlook Analytics?

0% Negative

13% Neutral

87% Positive

Pros

Client Friendly Policies
Altruistic
Appreciates Incumbent Status
Performance Enhancing

Feature Ratings

Average 88

Marketing Analytics

API Framework

Analytics and Reporting

Data Management

Conversion Analysis

Data Integrity

Mobile Functionality

Data Analysis and Survey Function

Device and Browser Analytics

Audience Segmentation

Data Warehousing

Vendor Capability Ratings

Average 79

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Smartlook Analytics Reviews

Leticia D.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, better than ContentSquare

Likeliness to Recommend

8 /10

What differentiates Smartlook Analytics from other similar products?

SMartlook loads the recordings faster than the others.

What is your favorite aspect of this product?

The recordings analytics

What do you dislike most about this product?

it should have more training on how to present to the board the financial benefits of using smartlook.

What recommendations would you give to someone considering this product?

It`s worth it

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Lyonel S.

Role: Consultant
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Good product, easy to implement and use.

Likeliness to Recommend

9 /10

What differentiates Smartlook Analytics from other similar products?

It is easy to set up and to obtain insights very quickly.

What is your favorite aspect of this product?

I liked how quick it was to set up funnels and get conversion results.

What do you dislike most about this product?

The provided analysis are not enough in my opinion, you have to couple it with other analytics tools, but it's easily feasible.

What recommendations would you give to someone considering this product?

It is a good product to start an analytics journey but more advanced and detailed capabilities will require other tools.

Pros

Trustworthy
Effective Service
Caring
Saves Time

Abakuria M.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Smartlook Analytics Is The Real Deal For Analytics

Likeliness to Recommend

9 /10

What differentiates Smartlook Analytics from other similar products?

From product analytics to website analytics, Smartlook Analytics is very capable and this makes it ideal for most businesses.

What is your favorite aspect of this product?

Handling product analytics is easy and the software comes with a smart Interfaces for easy usage

What do you dislike most about this product?

No issues with Smartlook Analytics and the software meets our needs

What recommendations would you give to someone considering this product?

I recommend Smartlook Analytics because it makes product and website analytics easy thereby it is resourceful and will save a business that needs both capabilities money

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Smartlook Analytics

What is Smartlook Analytics?

Company Details

Need Assistance?

Awards & Recognition

Smartlook Analytics Ratings

86 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Smartlook Analytics?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Management Includes data sharing, data storage, records management, and data security.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Mobile Functionality Can be used on mobile devices​

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Smartlook Analytics Reviews

Leticia D.

Easy to use, better than ContentSquare

Likeliness to Recommend

Pros

Lyonel S.

Good product, easy to implement and use.

Likeliness to Recommend

Pros

Abakuria M.

Smartlook Analytics Is The Real Deal For Analytics

Likeliness to Recommend

Pros

Most Popular Smartlook Analytics Comparisons

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Feature Ratings

Marketing Analytics

API Framework

Analytics and Reporting

Data Management

Conversion Analysis

Data Integrity

Mobile Functionality

Data Analysis and Survey Function

Device and Browser Analytics

Audience Segmentation

Data Warehousing

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support