Cisco Systems

Smartlook Analytics

Composite Score

7.6 /10

CX Score

7.9 /10

9 Reviews Write a Review

Claim Software

What is Smartlook Analytics?

Smartlook is a comprehensive product analytics & visual user insights tool. It is the only combined quantitative + qualitative analytics platform that’s actually easy for growing teams to set up and adopt.

Company Details

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Smartlook Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

83 Plan to Renew

93 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 98%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartlook Analytics?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 85

Conversion Analysis

Data Visualization

Audience Segmentation

Audience Demographics

Customer Value Analysis

API Framework

Search Engine Optimization

Device and Browser Analytics

Social Media Analytics

Paid Search Integration

Customer Journey Modelling

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Also Featured in...

Product Analytics

Score 7.9

View Smartlook Analytics in this category (opens in a new tab)

Smartlook Analytics Reviews

Derek M.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Great fit for smaller websites

Likeliness to Recommend

9 /10

What differentiates Smartlook Analytics from other similar products?

Simple to implement and even simpler to use

What is your favorite aspect of this product?

Onboarding to the tool itself took less than two hours with our IT consultant

What do you dislike most about this product?

Lack of advanced features

What recommendations would you give to someone considering this product?

If you're looking into gathering qualitative data (heatmaps, videos), this is the tool you want

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Edmir F.

Role: Information Technology
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Intuitive interface

Likeliness to Recommend

10 /10

What differentiates Smartlook Analytics from other similar products?

Intuitive interface, UX features.

What is your favorite aspect of this product?

Although Smartlook Analytics likely already has segmentation capabilities.

What recommendations would you give to someone considering this product?

Evaluate Features vs. Needs: Look closely at Smartlook's features such as session replays, heatmaps, event tracking, and funnel analysis. Determine if these features align with your analytics goals and if they offer any unique capabilities that set them apart from competitors.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Adrian Eli B.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

The password manager for Chrome

Likeliness to Recommend

8 /10

What differentiates Smartlook Analytics from other similar products?

This is one of the most practical new features we found, it is an automatic unlock that allows us to unlock our device in an easier way, but respecting to a great extent our security. Passwords are stored in your Google account, and when you enter with Chrome on a website it will ask you if you want to remember them or allow you to use the ones you already have stored. It will do the same on the mobile device, or even in the applications of those websites whose passwords you have stored.

What is your favorite aspect of this product?

To access Smartlook, you have to open your Android's settings. Once inside, enter the Security section, and in it, within the Device Security section; add the locations where you want to have your mobile unlocked. When you click on the option, it will detect recurring locations such as home or work.

What do you dislike most about this product?

It doesn't always save passwords to your account. Nor will you be able to see the passwords that Android has been saving in your Google account, much less be able to manage them at will in the same way you can do with those saved by Chrome.

What recommendations would you give to someone considering this product?

The Google password manager is enabled by default, but in the event that you have or you have disabled it and want to make it work again, once inside the Passwords section within the Chrome Settings, activate the option Ask if I want to save passwords. From now on, every time you type a new password Chrome will ask you if you want to save it so you don't have to remember it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Smartlook Analytics

What is Smartlook Analytics?

Company Details

Need Assistance?

Smartlook Analytics Ratings

91 Likeliness to Recommend

83 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Smartlook Analytics?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Device and Browser Analytics Capture and summarize device and browser information.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

Smartlook Analytics Reviews

Derek M.

Great fit for smaller websites

Likeliness to Recommend

Pros

Edmir F.

Intuitive interface

Likeliness to Recommend

Pros

Adrian Eli B.

The password manager for Chrome

Likeliness to Recommend

Pros

Feature Ratings

Conversion Analysis

Data Visualization

Audience Segmentation

Audience Demographics

Customer Value Analysis

API Framework

Search Engine Optimization

Device and Browser Analytics

Social Media Analytics

Paid Search Integration

Customer Journey Modelling

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support