Siteimprove Customer Reviews 2024

Siteimprove

Composite Score

7.8 /10

CX Score

8.3 /10

11 Reviews Write a Review

Claim Software

What is Siteimprove?

Meet Siteimprove is a performance platform designed to give every member of your team what they need to optimize reach, reputation, revenue, and returns — all from one place. Siteimprove is a SaaS solution that helps organizations achieve their digital potential by empowering teams with actionable insights to deliver a superior website experience and drive growth.

Company Details

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Siteimprove Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Siteimprove?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 83

Audience Segmentation

Audience Demographics

Paid Search Integration

Conversion Analysis

Data Visualization

Customer Journey Modelling

Search Engine Optimization

Social Media Analytics

Customer Value Analysis

Device and Browser Analytics

API Framework

Vendor Capability Ratings

Average 84

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration

Also Featured in...

Search Engine Optimization

Score 8.3

View Siteimprove in this category (opens in a new tab)

Siteimprove Reviews

Sanjay S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Reputation Monitoring and Content optimization

Likeliness to Recommend

8 /10

What differentiates Siteimprove from other similar products?

Amazing tool that monitor the Brand Reputation in real time and send notification when someone mention the brand name, analytical is strong i can check each aspect of website traffic and when to work in website.

What is your favorite aspect of this product?

Take very less time to fix the content issues that make contents stronger to rank in search engines and suggest what should be in the content like keywords headings and more.

What do you dislike most about this product?

perfect tool. nothing negative.

What recommendations would you give to someone considering this product?

best for digital marketing.

Pros

Helps Innovate
Trustworthy
Unique Features
Effective Service

David N.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Great value

Likeliness to Recommend

9 /10

What differentiates Siteimprove from other similar products?

It's pricing is competitive for all of the features it provides. The UI is great for if you wnat to deep dive into something very specific or if you want to know what is the best value for pursuing an SEO or assessibility improvement.

What is your favorite aspect of this product?

Whether it's text on a web page or html code, I love how well Siteimprove an scan for that and find every instance for cases when that needs to be removed or replaced for example/

What do you dislike most about this product?

Never could get the integration between Adobe Analytics and Siteimprove to work. The Siteimprove documentation was for an older version of Adobe Analytics.

What recommendations would you give to someone considering this product?

With all of the functionality that exists, there is little risk in this product not providing more value than you would be paying. Absoutely worth trying.

Pros

Trustworthy
Unique Features
Acts with Integrity
Helps Innovate

Adriana J.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Improve your customers' online experience

Likeliness to Recommend

9 /10

What differentiates Siteimprove from other similar products?

Siteimprove's superior tracking and analytics tools have allowed us to maximize the potential of our websites and deliver a better customer experience, both of which have helped to grow our business.

What is your favorite aspect of this product?

In terms of web analytics and making decisions based on real data about user behavior and traffic to our websites, Siteimprove has been a tremendous boon to the organization. It allows us to continually improve by identifying weaknesses. It works perfectly every time, has a clean and intuitive interface, and is generally great.

What do you dislike most about this product?

The only thing that slightly detracts from this otherwise great product is the accessibility rating feature, which could use some improvement.

What recommendations would you give to someone considering this product?

You will have no problem implementing and using the program, and the design is top notch. So far everything has gone smoothly and I have no hesitation in recommending it.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Siteimprove

What is Siteimprove?

Company Details

Need Assistance?

Siteimprove Ratings

87 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Siteimprove?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Device and Browser Analytics Capture and summarize device and browser information.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Search Engine Optimization

Siteimprove Reviews

Sanjay S.

Reputation Monitoring and Content optimization

Likeliness to Recommend

Pros

David N.

Great value

Likeliness to Recommend

Pros

Adriana J.

Improve your customers' online experience

Likeliness to Recommend

Pros

Feature Ratings

Audience Segmentation

Audience Demographics

Paid Search Integration

Conversion Analysis

Data Visualization

Customer Journey Modelling

Search Engine Optimization

Social Media Analytics

Customer Value Analysis

Device and Browser Analytics

API Framework

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Customization

Vendor Support

Ease of Data Integration