ServiceNow

ServiceNow IT Operations Management

Composite Score

7.9 /10

CX Score

8.0 /10

19 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

4
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

4% Negative

3% Neutral

93% Positive

Pros

Helps Innovate
Fair
Unique Features
Effective Service

Feature Ratings

Average 85

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Analyze Activity Data

Explainable and Trainable Algorithms

Data Visualization

Security Operations Automation

Machine Learning

Vendor Capability Ratings

Average 87

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Also Featured in...

Systems Management

Score 8.3

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Rhenan D.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use and give a Opex reduction

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Innovation

What is your favorite aspect of this product?

How AIOps works

What do you dislike most about this product?

Coast and plugins

What recommendations would you give to someone considering this product?

To get ITSM, CMDB, ITOM and AIOps components

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Gaurav O.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Fantastic Support team, easy to use

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It is complete and total solution , a leader in ITIL world and makes life simpler and easier with different modules

What is your favorite aspect of this product?

My favorite aspect is ease of use, all modules are stacked and integrated very well, working on it becomes a breeze with minimal training. Exploring it on its own is easy without too much manual reading.

What do you dislike most about this product?

Performance becomes slow over time which is natural and we do add capacity management with time

What recommendations would you give to someone considering this product?

if you are planning to get this product make sure that you go through all the modules and do a trial. it is a bit pricey however ou may find it cost effective with time. especially since it requires minimal training

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Solid, if a bit inefficient

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Enables Productivity
Effective Service
Appreciates Incumbent Status

Cons

Less Efficient Service
Less Inspiring
Less Caring

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

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Awards & Recognition

ServiceNow IT Operations Management Ratings

88 Likeliness to Recommend

4 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Systems Management

ServiceNow IT Operations Management Reviews

Rhenan D.

Easy to use and give a Opex reduction

Likeliness to Recommend

Pros

Gaurav O.

Fantastic Support team, easy to use

Likeliness to Recommend

Pros

Solid, if a bit inefficient

Likeliness to Recommend

Pros

Cons

Most Popular ServiceNow IT Operations Management Comparisons

Splunk IT Service Intelligence

AppDynamics

Dynatrace

New Relic

BigPanda

Datadog

4
Since last award

6
Since last award

Feature Ratings

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Analyze Activity Data

Explainable and Trainable Algorithms

Data Visualization

Security Operations Automation

Machine Learning

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness