Top ServiceNow IT Operations Management Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Common Features
Analyze Activity Data | Analyze Discovery Data | Machine Learning | Data Visualization | Explainable and Trainable Algorithms | Event & Alert Management Automation | Incident Management Automation | Problem Management Automation | Change Control Automation | Performance & Capacity Management Automation | Security Operations Automation | Operational Task Automation
7.6
Composite
Score
+89
Emotional
Footprint
16
Reviews
Best Alternatives and Competitors to ServiceNow IT Operations Management
Compare how ServiceNow IT Operations Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Dynatrace
Dynatrace
8.4
Composite
Score
+98
Emotional
Footprint
33
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, Dynatrace is:
More Caring
More Inspiring
More Transparent
More Efficient
More Respectful
Worse at Support
The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.
BigPanda
BigPanda
8.0
Composite
Score
+85
Emotional
Footprint
25
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, BigPanda is:
More Caring
More Efficient
Less Innovative
Harder to Customize
Worse at Training
Worse at Support
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
Cisco Systems
AppDynamics
7.9
Composite
Score
+92
Emotional
Footprint
32
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, AppDynamics is:
More Caring
More Respectful
More Inspiring
Less Innovative
Worse at Support
Worse at Training
AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
New Relic, Inc.
New Relic
7.9
Composite
Score
+88
Emotional
Footprint
30
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, New Relic is:
More Caring
More Inspiring
More Transparent
Easier to Customize
Less Innovative
Worse at Support
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Cisco Systems
Splunk IT Service Intelligence
7.8
Composite
Score
+92
Emotional
Footprint
34
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, Splunk IT Service Intelligence is:
More Caring
More Inspiring
Worse at Support
Worse at Training
Harder to Implement
Harder to Customize
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Datadog
Datadog
7.5
Composite
Score
+89
Emotional
Footprint
21
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, Datadog is:
More Caring
More Transparent
Less Innovative
Worse at Support
Worse at Training
Less Efficient
Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.
BMC Software
BMC TrueSight Operations Management
7.1
Composite
Score
+85
Emotional
Footprint
24
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, BMC TrueSight Operations Management is:
More Caring
Less Transparent
Worse at Training
Worse at Support
Worse at Integrating
Harder to Customize
TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.
Moogsoft
Moogsoft
6.7
Composite
Score
+70
Emotional
Footprint
14
Reviews
Reviews Say
Compared to ServiceNow IT Operations Management, Moogsoft is:
Less Transparent
Less Reliable
Less Inspiring
Less Innovative
Harder to Customize
Worse at Support
Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.
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