ServiceNow

ServiceNow IT Operations Management

Composite Score

7.9 /10

CX Score

8.1 /10

21 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 88%
Conflict Resolution:: 95%
Strategy & Innovation:: 96%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Fair
Unique Features
Effective Service

Feature Ratings

Average 84

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Data Visualization

Analyze Activity Data

Security Operations Automation

Explainable and Trainable Algorithms

Operational Task Automation

Vendor Capability Ratings

Average 86

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness

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Systems Management

Score 8.2

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Mayank G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

It is ITOM By ServiceNow!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Dashboard is user friendly and looks simple & sober. Dashboard has huge variety of features. Using this single platform we can automates the task as well as perform service mapping.

What is your favorite aspect of this product?

It has AI capabilities that helps in daily tasks related to ITOM. Tracking or reporting of firewall, event management or health log analysis with in few mins. It is improving our business productivity, efficiency and scalability.

What do you dislike most about this product?

ServiceNow always offer best product. It never created any issue. I am also happy with this.

What recommendations would you give to someone considering this product?

Everyone consider this if you are searching the best ITOM tool in the market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniele R.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

My Experience With ServiceNow

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Unlike other similar products this platform offers end to end visibility on all processes, performance and alerts management.

What is your favorite aspect of this product?

Low initial capital investments to acquire the platform. Integration of the platform with Artificial intelligence based products and machine learning technology. User friendliness of the platform. Due to complexity of launching this kind of softwares The platform provides demos and tutorials for new users. Amazing customer services.

What do you dislike most about this product?

Functionality of the software is excellent in have no dislike.

What recommendations would you give to someone considering this product?

Before adopting a certain software first research on its Practically by making use of demos and tutorials. This will spare you pain of committing yourself to platforms below the standards.

Pros

Continually Improving Product
Enables Productivity
Effective Service
Inspires Innovation

Sudipta B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, loads of integration

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It's ease of use and the UX/UI design. It's simple to understand yet productive.

What is your favorite aspect of this product?

It's pretty customizable with plenty of service integrations

What do you dislike most about this product?

Need to click multiple links to get to some of the favorite pages

What recommendations would you give to someone considering this product?

Highly recommend for a org which is looking to increase its productivity

Pros

Performance Enhancing
Continually Improving Product
Reliable
Enables Productivity

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow IT Operations Management Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Systems Management

ServiceNow IT Operations Management Reviews

Mayank G.

It is ITOM By ServiceNow!

Likeliness to Recommend

Pros

Daniele R.

My Experience With ServiceNow

Likeliness to Recommend

Pros

Sudipta B.

Easy to use, loads of integration

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

AppDynamics

Splunk IT Service Intelligence

Dynatrace

New Relic

VuNet vuSmartMaps

BigPanda

1
Since last award

1
Since last award

Feature Ratings

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Data Visualization

Analyze Activity Data

Security Operations Automation

Explainable and Trainable Algorithms

Operational Task Automation

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness