ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

7.6 /10
ServiceNow IT Operations Management
7.6 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the AIOps category

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

5% Negative
4% Neutral
91% Positive

Pros

  • Helps Innovate
  • Fair
  • Unique Features
  • Effective Service

Feature Ratings

Average 82

Incident Management Automation

91

Event & Alert Management Automation

87

Change Control Automation

86

Problem Management Automation

86

Analyze Discovery Data

83

Performance & Capacity Management Automation

82

Explainable and Trainable Algorithms

81

Analyze Activity Data

79

Security Operations Automation

79

Data Visualization

77

Operational Task Automation

77

Vendor Capability Ratings

Average 84

Ease of IT Administration

90

Vendor Support

89

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

86

Breadth of Features

83

Ease of Customization

83

Ease of Data Integration

82

Ease of Implementation

82

Business Value Created

82

Quality of Features

81

Usability and Intuitiveness

80

ServiceNow IT Operations Management Reviews

Balaji m.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use but a bit pricey Fantastic product

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Itom producr

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

It helps alot

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Rhenan D.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use and give a Opex reduction

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Innovation

What is your favorite aspect of this product?

How AIOps works

What do you dislike most about this product?

Coast and plugins

What recommendations would you give to someone considering this product?

To get ITSM, CMDB, ITOM and AIOps components

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

Gaurav O.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic Support team, easy to use

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It is complete and total solution , a leader in ITIL world and makes life simpler and easier with different modules

What is your favorite aspect of this product?

My favorite aspect is ease of use, all modules are stacked and integrated very well, working on it becomes a breeze with minimal training. Exploring it on its own is easy without too much manual reading.

What do you dislike most about this product?

Performance becomes slow over time which is natural and we do add capacity management with time

What recommendations would you give to someone considering this product?

if you are planning to get this product make sure that you go through all the modules and do a trial. it is a bit pricey however ou may find it cost effective with time. especially since it requires minimal training

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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