What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Helps Innovate
- Fair
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Incident Management Automation
Event & Alert Management Automation
Change Control Automation
Problem Management Automation
Analyze Discovery Data
Performance & Capacity Management Automation
Explainable and Trainable Algorithms
Analyze Activity Data
Security Operations Automation
Data Visualization
Operational Task Automation
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Balaji m.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Leader or Manager
Submitted May 2021
Easy to use but a bit pricey Fantastic product
Likeliness to Recommend
What is your favorite aspect of this product?
Itom producr
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
It helps alot
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Rhenan D.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2021
Easy to use and give a Opex reduction
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Innovation
What is your favorite aspect of this product?
How AIOps works
What do you dislike most about this product?
Coast and plugins
What recommendations would you give to someone considering this product?
To get ITSM, CMDB, ITOM and AIOps components
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Gaurav O.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Fantastic Support team, easy to use
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It is complete and total solution , a leader in ITIL world and makes life simpler and easier with different modules
What is your favorite aspect of this product?
My favorite aspect is ease of use, all modules are stacked and integrated very well, working on it becomes a breeze with minimal training. Exploring it on its own is easy without too much manual reading.
What do you dislike most about this product?
Performance becomes slow over time which is natural and we do add capacity management with time
What recommendations would you give to someone considering this product?
if you are planning to get this product make sure that you go through all the modules and do a trial. it is a bit pricey however ou may find it cost effective with time. especially since it requires minimal training
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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