ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

Composite Score
7.7 /10
CX Score
7.8 /10
ServiceNow IT Operations Management
7.7 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ServiceNow IT Operations Management won the following awards in the AIOps category

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

4% Negative
4% Neutral
92% Positive

Pros

  • Helps Innovate
  • Fair
  • Unique Features
  • Effective Service

Feature Ratings

Average 82

Incident Management Automation

92

Change Control Automation

88

Problem Management Automation

87

Event & Alert Management Automation

86

Performance & Capacity Management Automation

83

Analyze Discovery Data

82

Explainable and Trainable Algorithms

81

Analyze Activity Data

79

Security Operations Automation

79

Data Visualization

77

Operational Task Automation

76

Vendor Capability Ratings

Average 85

Ease of IT Administration

91

Vendor Support

90

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

87

Breadth of Features

85

Ease of Customization

84

Ease of Data Integration

84

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

ServiceNow IT Operations Management Reviews

Srinivas K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Single Platform for requirements

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

ServiceNow is a Single Platform for ITSM, ITOM, Secops, HR ITBM etc..

What is your favorite aspect of this product?

ITSM, and ITOM and SAM

What do you dislike most about this product?

Event management needs to be improved

What recommendations would you give to someone considering this product?

its great tools for enterprises who want to invest for longterm, it will provide ROI, if it's been utilized fully.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Balaji m.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use but a bit pricey Fantastic product

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Itom producr

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

It helps alot

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Rhenan D.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use and give a Opex reduction

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Innovation

What is your favorite aspect of this product?

How AIOps works

What do you dislike most about this product?

Coast and plugins

What recommendations would you give to someone considering this product?

To get ITSM, CMDB, ITOM and AIOps components

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

Most Popular ServiceNow IT Operations Management Comparisons