ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

7.6 /10
ServiceNow IT Operations Management
7.6 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ServiceNow IT Operations Management won the following awards in the AIOps category

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

5% Negative
4% Neutral
91% Positive

Pros

  • Helps Innovate
  • Fair
  • Unique Features
  • Effective Service

Feature Ratings

Average 82

Incident Management Automation

91

Event & Alert Management Automation

87

Change Control Automation

86

Problem Management Automation

86

Analyze Discovery Data

83

Performance & Capacity Management Automation

82

Explainable and Trainable Algorithms

81

Analyze Activity Data

79

Security Operations Automation

79

Data Visualization

77

Operational Task Automation

77

Vendor Capability Ratings

Average 84

Ease of IT Administration

90

Vendor Support

89

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

86

Breadth of Features

83

Ease of Customization

83

Ease of Data Integration

82

Ease of Implementation

82

Business Value Created

82

Quality of Features

81

Usability and Intuitiveness

80

ServiceNow IT Operations Management Reviews

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Good overall platform.

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Caring

Cons

  • Vendor's Interest First
  • Under Delivered
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Delivered what it promised

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Srinivas K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Single Platform for requirements

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

ServiceNow is a Single Platform for ITSM, ITOM, Secops, HR ITBM etc..

What is your favorite aspect of this product?

ITSM, and ITOM and SAM

What do you dislike most about this product?

Event management needs to be improved

What recommendations would you give to someone considering this product?

its great tools for enterprises who want to invest for longterm, it will provide ROI, if it's been utilized fully.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ServiceNow IT Operations Management Comparisons