ServiceNow

ServiceNow IT Operations Management

Composite Score

7.7 /10

CX Score

7.8 /10

17 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

4% Negative

4% Neutral

92% Positive

Pros

Helps Innovate
Fair
Unique Features
Effective Service

Feature Ratings

Average 82

Incident Management Automation

Change Control Automation

Problem Management Automation

Event & Alert Management Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Explainable and Trainable Algorithms

Analyze Activity Data

Security Operations Automation

Data Visualization

Operational Task Automation

Vendor Capability Ratings

Average 85

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Also Featured in...

Systems Management

Score 8.2

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Good analyzation tool.

Likeliness to Recommend

7 /10

Pros

Enables Productivity
Respectful
Helps Innovate
Performance Enhancing

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Good overall platform.

Likeliness to Recommend

6 /10

Pros

Performance Enhancing
Enables Productivity
Inspires Innovation
Caring

Cons

Vendor's Interest First
Under Delivered

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Delivered what it promised

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow IT Operations Management Ratings

86 Likeliness to Recommend

2 Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Systems Management

ServiceNow IT Operations Management Reviews

Good analyzation tool.

Likeliness to Recommend

Pros

Good overall platform.

Likeliness to Recommend

Pros

Cons

Delivered what it promised

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Splunk IT Service Intelligence

Dynatrace

AppDynamics

New Relic

BigPanda

Datadog

2
Since last award

2
Since last award

Feature Ratings

Incident Management Automation

Change Control Automation

Problem Management Automation

Event & Alert Management Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Explainable and Trainable Algorithms

Analyze Activity Data

Security Operations Automation

Data Visualization

Operational Task Automation

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness