ServiceNow

ServiceNow IT Operations Management

Composite Score

7.9 /10

CX Score

8.1 /10

21 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 88%
Conflict Resolution:: 95%
Strategy & Innovation:: 96%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Fair
Unique Features
Effective Service

Feature Ratings

Average 84

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Data Visualization

Analyze Activity Data

Security Operations Automation

Explainable and Trainable Algorithms

Operational Task Automation

Vendor Capability Ratings

Average 86

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness

Also Featured in...

Systems Management

Score 8.2

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Wesley H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Fantastic incidents tracking capacity.

Likeliness to Recommend

7 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It has an available helpdesk where our technical support team can create tickets on behalf of callers that need assistance with some technology. And those of us who are to navigate service now can create our own tickets. The platform works well our IT related technical activities.

What is your favorite aspect of this product?

Creating tickets for incidents is very straightforward. We are able to easily trigger workflows and create and assign tasks to different support groups to provide solutions to the problems. I also love the fact that it is highly customizable we are able to build the forms we want and use the forms for building reports to track our progress.

What do you dislike most about this product?

We have to pay extra for additional services which are often very expensive. Tasks like server discovery and retrieval of information from the servers on network need payment.

What recommendations would you give to someone considering this product?

ServiceNow have a very quick and responsive support team. It is suitable for companies that need need an easy way to distribute tickets and also have a large service desk that needs to address issues and requests for several users.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Good analyzation tool.

Likeliness to Recommend

7 /10

Pros

Enables Productivity
Respectful
Helps Innovate
Performance Enhancing

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Good overall platform.

Likeliness to Recommend

6 /10

Pros

Performance Enhancing
Enables Productivity
Inspires Innovation
Caring

Cons

Vendor's Interest First
Under Delivered

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow IT Operations Management Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Systems Management

ServiceNow IT Operations Management Reviews

Wesley H.

Fantastic incidents tracking capacity.

Likeliness to Recommend

Pros

Good analyzation tool.

Likeliness to Recommend

Pros

Good overall platform.

Likeliness to Recommend

Pros

Cons

Most Popular ServiceNow IT Operations Management Comparisons

AppDynamics

Dynatrace

Splunk IT Service Intelligence

New Relic

VuNet vuSmartMaps

BigPanda

1
Since last award

1
Since last award

Feature Ratings

Incident Management Automation

Problem Management Automation

Event & Alert Management Automation

Change Control Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Data Visualization

Analyze Activity Data

Security Operations Automation

Explainable and Trainable Algorithms

Operational Task Automation

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Usability and Intuitiveness